IT Helpdesk Internship

2 weeks ago


Sydney, New South Wales, Australia Tutor10x Full time $40,000 - $60,000 per year

IT Helpdesk Support Intern (One-Day Onsite Internship)

Tutor10x · Sydney, New South Wales, Australia (Onsite)

Location: Innovation Room, Level 1, Sydney Startup Hub, Wynyard, Sydney, 2000

Date: Friday, 22 August 2025 | 1:00 PM – 6:00 PM

Compensation: Unpaid (Learning & Experience-Based)

Eligibility: Open to all international students; Top-performing QIBA students will be offered an extended 3-month internship

About the Opportunity

Are you passionate about IT support and eager to gain real-world experience? Join Tutor10x's One-Day Internship — IT Helpdesk, where you'll step into the role of a Helpdesk Support Intern for the day. You'll work on real tasks, troubleshoot issues, and collaborate with both staff and students — all while sharpening your technical and soft skills in a professional environment.

This internship simulates the responsibilities of an IT Helpdesk Support role, giving you hands-on experience, problem-solving opportunities, and exposure to industry professionals.

What You'll Do:

Provide technical troubleshooting support for students and staff (e.g., login/access issues, software problems, computer troubleshooting)

Assist at the front desk with technical queries and user support

Support backend technical operations under supervision, contributing to system maintenance and issue resolution

Demonstrate interpersonal and communication skills by assisting students and staff effectively (work emphasis: approx. 60% technical, 40% soft skills)

Maintain records of support activities and escalate complex issues to senior IT staff

Conduct trend analysis on student IT service usage and system performance to identify patterns and improvement opportunities

Support Webflow webpage development for internal or student-facing platforms, ensuring content is clear and accessible

Unique Benefits for Candidates:

Work Experience Certificate Letter — Official certificate from Tutor10x validating your participation and contribution

Portfolio-Ready Work — Showcase your problem-solving skills and IT support experience

Direct Exposure to Industry — Connect with IT professionals and learn from their expertise

Extended Internship Opportunity — Top-performing QIBA students may secure a 3-month internship for deeper, real-world experience

Who Should Apply?

International students seeking real-world IT helpdesk experience

Students or graduates looking to enhance both technical and communication skills

Career changers interested in IT support roles

Anyone eager to work in a fast-paced, problem-solving environment

What You'll Gain:

Practical experience in IT troubleshooting, user support, and system maintenance

Communication and interpersonal skills for handling end-user queries

Professional exposure to an IT helpdesk environment

Networking opportunities with industry professionals and peers

How to Apply:

Spots are limited — apply today to secure your place

Register here:

Tutor10x #OneDayInternship #ITHelpdesk #InternationalStudents #QIBA #CareerReady #ITSupport #Sydney

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