
IT Helpdesk Internship
2 weeks ago
IT Helpdesk Support Intern (One-Day Onsite Internship)
Tutor10x · Sydney, New South Wales, Australia (Onsite)
Location: Innovation Room, Level 1, Sydney Startup Hub, Wynyard, Sydney, 2000
Date: Friday, 22 August 2025 | 1:00 PM – 6:00 PM
Compensation: Unpaid (Learning & Experience-Based)
Eligibility: Open to all international students; Top-performing QIBA students will be offered an extended 3-month internship
About the Opportunity
Are you passionate about IT support and eager to gain real-world experience? Join Tutor10x's One-Day Internship — IT Helpdesk, where you'll step into the role of a Helpdesk Support Intern for the day. You'll work on real tasks, troubleshoot issues, and collaborate with both staff and students — all while sharpening your technical and soft skills in a professional environment.
This internship simulates the responsibilities of an IT Helpdesk Support role, giving you hands-on experience, problem-solving opportunities, and exposure to industry professionals.
What You'll Do:
Provide technical troubleshooting support for students and staff (e.g., login/access issues, software problems, computer troubleshooting)
Assist at the front desk with technical queries and user support
Support backend technical operations under supervision, contributing to system maintenance and issue resolution
Demonstrate interpersonal and communication skills by assisting students and staff effectively (work emphasis: approx. 60% technical, 40% soft skills)
Maintain records of support activities and escalate complex issues to senior IT staff
Conduct trend analysis on student IT service usage and system performance to identify patterns and improvement opportunities
Support Webflow webpage development for internal or student-facing platforms, ensuring content is clear and accessible
Unique Benefits for Candidates:
Work Experience Certificate Letter — Official certificate from Tutor10x validating your participation and contribution
Portfolio-Ready Work — Showcase your problem-solving skills and IT support experience
Direct Exposure to Industry — Connect with IT professionals and learn from their expertise
Extended Internship Opportunity — Top-performing QIBA students may secure a 3-month internship for deeper, real-world experience
Who Should Apply?
International students seeking real-world IT helpdesk experience
Students or graduates looking to enhance both technical and communication skills
Career changers interested in IT support roles
Anyone eager to work in a fast-paced, problem-solving environment
What You'll Gain:
Practical experience in IT troubleshooting, user support, and system maintenance
Communication and interpersonal skills for handling end-user queries
Professional exposure to an IT helpdesk environment
Networking opportunities with industry professionals and peers
How to Apply:
Spots are limited — apply today to secure your place
Register here:
Tutor10x #OneDayInternship #ITHelpdesk #InternationalStudents #QIBA #CareerReady #ITSupport #Sydney-
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