Client Manager

A History Of The Future

Striving to set new standards, Contract Resources started in New Zealand in 1989 as a group of problem solvers.

We challenged ourselves to tackle the jobs that no-one else would and worked together to resolve and achieve the outcomes our clients needed. Proudly doing the harder yards smarter for our longstanding and emerging clients, we're committed to delivering sustainable transitional solutions in a balanced cost-effective way.

As specialists in challenging industrial environments, safety is at the core of our business, and is driven by our culture. With offices strategically located in Australia, New Zealand, and the Middle East, we are well-positioned to take on projects for clients around the world.

On-site, we're recognised for our red overalls and our commitment to the job and each other. We work shoulder-to-shoulder with one focus: Doing it better together to sustain a more productive future for all.

Skills and Technical competencies:

• Excellent communication & leadership skills (verbal & written)
• Advanced Microsoft Office skills
• Proven history of utilising company databases
• High level business acumen
• High level technical, commercial, and equipment acumen
• Leadership and talent development skills
• Sales and business development skills
• Strong attention to detail
• Time management/prioritisation skills
• In-depth knowledge of Warehouse process & systems
• In-depth understanding of logistics issues as they relate to movement of plant & equipment
• In-depth understanding of financial administration inclusive of budgetary responsibility
• Significant knowledge of project management practices - Gantt charts, JIT concepts etc.
• Significant Oil/Gas industry knowledge
• Significant operations knowledge
• HSE knowledge including legislated responsibilities & competence with a focus on incident & injury management.
• Business/management systems knowledge e.g. asset booking system, time & attendance or similar & transferrable
• Employee/Industrial Relations knowledge
• Conflict management/resolution techniques

Experience:

• Significant people management experience
• Contract service provider experience; ideally in industrial services
• Strong coordination background
• Relationship and conflict management experience
• Evidence of organic growth of a commercial area of responsibility
• Evidence of consistently delivering projects within budget on time using proactive actions early to address projected shortfalls
• Strong background in similar industry or role with transferable skills
• Understanding of Contract Resources core services
• Experience with Equipment and Operations ideally in an Industrial Services or related environment
• Evidence of contract negotiations and tendering
• Employee/Industrial Relations experience and/or knowledge

Key activities:

• Ensure maximum equipment utilisation whilst maintaining equipment as per the company protocols
• Develop and submit competitive quotes and proposals within agreed target project margins
• Ensure training and development plans are in place for employees in the area/assigned to the client sites and that they are implemented
• Prepare and submit invoices in a timely manner in line with company protocols and client contracts
• Ensure operational excellence in all aspects of the role (from sales through to invoice)
• Ensure compliance with company policies and procedures
• Deliver a strong sales and business development focus to grow CR services in area of responsibility
• Maximize margins and manage project cash flow
• Ensure compliance to client contract terms and conditions
• Assist in the development of regional strategic plans and budgets across all disciplines.
• Develop sales strategies and plans with teams.
• Ensure that strategic planning processes identify organic growth opportunities across existing businesses.

Diversity, Inclusion & Belonging

Contract Resources is an Equal Opportunity Employer and furthermore committed to developing a diverse, equitable, psychosocially safe, and inclusive workplace that in turn offers a strong sense of belonging. By supporting and facilitating these essential concepts we can embrace peoples' differences and the benefits they bring to our diverse team.