Care Coordinator

• Permanent Role| 35 hours per week
• Location: Nowra NSW 2541
• $83,068 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.

Your Opportunity

The Universal Aftercare Service is a non-clinical support service focused on providing rapid, practical psychosocial support to people experiencing a suicidal crisis or who have attempted suicide.

We're looking for passionate and driven Care Coordinators to join this exciting new service designed to reach and support communities who may not typically engage with the health system.

This program will deliver intensive, specialised support across the Shoalhaven and Goulburn regions, with a strong focus on engaging men, including Aboriginal men, through culturally safe and responsive services.

Our Care Coordinators work alongside our Peer Workers to support people experiencing suicidal crisis and/or distress. Working within a recovery framework in collaboration with other relevant services they support people to build independence in their daily life and contribute to their recovery, community integration, and healing.

Your key responsibilities will be to:

• Undertake initial intake and safety planning for clients and work with individuals and their families to create individualized case plans.
• Provide ongoing support sessions with clients and review progression and safety as required.
• Support and promote family, carers, friends and kin involvement in safety and support planning in collaboration with clients
• Liaise with other support services and organisations to coordinate the requirements of the case plan.
• Deliver group programs which support the practical needs of the clients
• Assist clients in the process of transition out of the service into independence or other services.
• Ensure documentation is completed and updated in line with Mission Australia protocols.

Requirements for Success

• Relevant tertiary qualifications and/or significant relevant work experience
• A sound understanding of mental health and suicidality, mental health systems and recovery-oriented practice, as well as psycho-social rehabilitation.
• Experience working within a peer workforce, with a focus on trauma-informed, recovery-oriented practice and valuing lived experience
• A sound knowledge of crisis intervention services and their functions within the region and steps to engage individuals into these services.
• Case management experience
• Computer literacy preferably using Windows.
• Current NSW Driver's License
• Current First Aid Certificate

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at

Your Benefits

• Rewarding work – every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax
• Free external, confidential counselling
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

How to Apply

send your application today

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you