Student Services and Wellbeing Officer

Student Services and Wellbeing Officer

Education Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australia's higher education sector, boasting campuses in Sydney, Brisbane, Melbourne and most recently in Adelaide, as well as overseas locations in the UK and India. With a rich history spanning over almost two decades, ECA delivers high-quality education encompassing English language courses, bachelor's and postgraduate degrees, and targeted internships. ECA is a successful Australian-based education organisation offering a comprehensive range of face-to-face and online courses for both international and domestic students. Collaborating with esteemed higher education providers like Victoria University, Swinburne University, Charles Sturt University, University of Canberra, University of Tasmania, University of the Sunshine Coast and London Metropolitan University, ECA is committed to delivering a world-class educational experience.

We have got an exciting opportunity for Student Services and Wellbeing Coordinator to be part of our team at f University of Canberra in our Sydney Hills in Castle Hill campus.

As a key member of the team, you will have the rewarding opportunity to progress your career within the education industry. We are looking for someone who wants to grow with us and is self-motivated and an enthusiastic 'go-getter'.

Key Responsibilities:

• Act as the first point of contact for students and visitors to the campus.
• Processing student enquires or ensuring appropriate referral of student enquiries in courteous and timely manner.
• Referring students to the most appropriate support service including advocacy, financial assistance, counselling services and services to assist students including those who are the victims of discrimination, bullying and/or sexual harassment.
• Advocating for students in matters of payment plans, extensions and other enquiries that may arise.
• Under the direction of the coordinator, implement strategies that positively impact student services operations.
• Take a lead role in organising new students and advocating for student welfare
• Management of student mentors and associated student clubs/associations
• Support submissions of student applications for health cover to relevant health fund providers.
• Undertake other duties (commensurate with the classification of the role) as requested by the Campus Services Manager.

As the successful candidate you will ideally have:

• Completion of a relevant degree or completion of a degree with relevant work experience. At least one year's relevant work experience.
• Knowledge of the ESOS Act and National Code of Practice, and specifically how it pertains to student support delivery for international students.
• Analytical, problem-solving, and critical thinking skills Consultative and open-minded, with highly effective communication and interpersonal skills Strong team player, able to collaborate effectively with others to achieve common goals Strong interpersonal skills, including the ability to interact with students and staff from culturally and linguistically diverse backgrounds.

In return we will offer you:

• A collaborative and supportive team environment
• An energetic culture that inspires and supports excellence in our employees
• Work/life balance
• Company-paid parental leave (14 weeks at 100% of current pay or 28 weeks at 50% of current pay)
• Employee assistance program with Uprise (6 session per year for staff and direct family members)
• Support through 25% on the full fees for courses offered by ECA as Staff Education Assistance
• Professional development programs
• Wellbeing brands discounts
• Free access to LinkedIn Learning

EEO Statement

At ECA, we champion our organisational values which includes 'Celebrate diversity and inclusion', thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted.

For further information on this role, to gain insight into our team or if you need assistance due to a disability, please contact Anita YEH at

Thank you for your interest in the position with the ECA Group