Director, Rental

Director, Rental & Financial Services

Shape the future of rental and financial services in NSW

• NSW Fair Trading – Rental Branch
• Senior Executive Band 1 | Location: Sydney, NSW
• Salary package starting from $226,000 per annum including superannuation
• Flexible working arrangements available with in-office presence required

Join NSW Fair Trading as Director, Rental and Financial Services and lead high-impact programs that directly support millions of residents across the state.

About the Role

Are you a strategic leader with a passion for delivering high-impact regulatory services and driving transformation?

As Director, Rental and Financial Services, you'll lead a diverse portfolio of regulatory and financial programs that underpin the integrity of NSW's rental market. You'll oversee complex digital platforms, manage high-value financial operations, and drive strategic transformation across customer-facing services.

Your leadership will be critical in strengthening governance, enhancing service delivery, and shaping the future of rental regulation in NSW.

Key priorities include:

• Leading transformation of essential regulatory services and digital platforms
• Overseeing governance of grants, funds, and statutory entities
• Driving system upgrades and vendor partnerships to improve customer outcomes
• Providing strategic advice on rental market trends and reform opportunities
• Building a high-performing, customer-focused team

Key Challenges

• Leading complex financial and regulatory operations during a period of transformation.
• Strengthening governance and risk controls in a dynamic and high-volume environment.
• Navigating legislative and industry changes while managing sensitive and complex matters.

About You

You're a strategic and visionary leader with a strong background in regulatory or financial services. You thrive in complex, high-volume environments and bring deep expertise in governance, digital transformation, and stakeholder engagement.

You're passionate about public value, and you know how to lead teams through change while delivering measurable outcomes.

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Caitlin Birrell via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Friday 14th November [at 9.59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

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