Client Service Specialist

Coastal Advisory Australia is a leading financial planning business with offices across Australia, committed to delivering top-tier financial advice and exceptional client services. With a strong focus on long-term client relationships, our team offers personalised financial solutions to help individuals achieve their financial goals.

We are currently seeking Client Services Specialists to join our professional and dedicated team, with Full-Time and Part-Time opportunities available. This is an exciting opportunity for someone passionate about providing high-quality services and support in the financial services industry.

What We're Looking For:

We're looking for someone who has a genuine passion for helping clients and making their experience seamless and enjoyable. If you've worked in client services or an admin role – especially in the financial services space – you'll feel right at home here. But most importantly, we're looking for someone with great communication skills and a natural ability to build and nurture client relationships.

You'll need to be highly organised and able to juggle multiple tasks with ease, making sure nothing slips through the cracks. If you're someone who thrives on meeting deadlines and keeping everything in check, we'll definitely value your skills. You should be someone that is happy to learn new things and has a keen attention to detail, especially when it comes to preparing compliant advice documents.

If you've used Xplan before, that's a big plus. But if not, we're happy to teach you.

We're looking for a proactive and flexible person who enjoys being part of a team, pitching in when needed. Most importantly, if you're someone who thrives on delivering excellent service and bringing positive energy to the team, we think you'll be a fantastic fit

Key Responsibilities:

As a Client Services Specialist, you will be responsible for:

1. Support for Financial Advice Delivery: Providing assistance to the Advice Team in delivering financial advice and ensuring all related tasks are completed efficiently.
2. Client Service Activities: Undertaking various client service activities to ensure a premium client experience, fostering strong and lasting relationships.
3. Xplan Task Management: Managing the timely completion of tasks allocated via Xplan, ensuring that all deadlines and requirements are met.
4. Advice Document Preparation: Oversee the accurate and timely preparation of complaint advice documents, ensuring that all paperwork meets regulatory standards
5. Compliance Adherence: Ensure that the financial advice process is followed meticulously, including the completion of compliance documentation for adviser approval and task completion in Xplan
6. Reception Support: Provide backup support for the local reception team, ensuring smooth office operations and a welcoming environment for our clients.

Why Join Us?

• Professional Development: Opportunities to grow your career within the financial planning sector, including further education and training.
• Work-Life Balance: Enjoy a flexible working environment that values your well-being and work life balance. With access to flexible work schemes, working from home and flexi work arrangements.
• Collaborative Team Culture: Be part of a supportive team that encourages professional development, celebrates success and places a high emphasis on culture and wellbeing.
• Competitive Salary & Benefits: We offer a competitive salary and benefits package, based on your experience and skills
• CAG Rewards: Gain access to the CAG EVP, with discounts, free services, events and industry conference sponsorship.

If you're ready to make an impact, streamline processes, and tackle new challenges with enthusiasm and a proactive mindset, we want to hear from you Apply now and bring your best to a team that's anything but typical.