Rostering and Training Officer
2 days ago
Position purposeThe Rostering Manager is responsible for developing, maintaining, and overseeing staff rosters to ensure that all NDSS participants receive consistent, high-quality support. The role ensures fair allocation of shifts, compliance with staff qualifications, and efficient use of resources while balancing client needs and workforce availability.*Core Objectives Include:1.Rostering & Workforce Planning*Develop and maintain accurate rosters for all NDSS programs (SIL, SDA, community access, respite)Ensure adequate shift coverage while minimising unfilled shifts or cancellationsManage unplanned absences, late-notice changes, and emergency shift coverageForecast rostering needs based on client growth, leave schedules, and service changes.2.Staff Allocation & DeploymentAllocate shifts fairly, matching staff skills, compliance status, and client requirements.Consider staff preferences and work-life balance while prioritising participant needs.Ensure compliance with SCHADS Award rostering rules (breaks, overtime, max hours).Prevent over-reliance on specific staff and encourage equal distribution of shifts.Communication & CoordinationAct as the main contact for rostering enquiries from staff, participants, and familiesProvide timely communication of roster changes and confirmations.Work closely with HR to ensure only compliant staff (with valid WWCC, police checks, CPR, First Aid, Medication competency) are rostered.Compliance & Record-KeepingMaintain rostering records for auditing and NDIS complianceEnsure accurate records of shift allocations, cancellations, and coverageProvide weekly reports on roster coverage, cancellations, and staff utilisation to ASM/CEOPerformance Monitoring (Rostering-Related)Track staff attendance, punctuality, and shift acceptance/refusal trends.Escalate repeated roster breaches (e.g., no-shows, late arrivals) to HRIdentify gaps in rostering coverage and propose staffing/recruitment needsThe above list is not exhaustive, and the role may change to meet the overall objectives of the company.Roster Coverage: Maintain >95% coverage of all planned shifts.Compliance: 100% of rostered staff must meet compliance requirements.Shift Cancellations: Reduction of last-minute cancellations and unfilled shifts.Staff Allocation Fairness: Balanced distribution of shifts across the workforce.NDIS Audit Readiness: Rostering documentation accurate and up to date at all*Core Objectives Include:*Rostering & Workforce PlanningDevelop and maintain accurate rosters for all NDSS programs (SIL, SDA, community access, respite)Ensure adequate shift coverage while minimising unfilled shifts or cancellationsManage unplanned absences, late-notice changes, and emergency shift coverageForecast rostering needs based on client growth, leave schedules, and service changes.Staff Allocation & DeploymentAllocate shifts fairly, matching staff skills, compliance status, and client requirements.Consider staff preferences and work-life balance while prioritising participant needs.Ensure compliance with SCHADS Award rostering rules (breaks, overtime, max hours).Prevent over-reliance on specific staff and encourage equal distribution of shifts.Communication & CoordinationAct as the main contact for rostering enquiries from staff, participants, and familiesProvide timely communication of roster changes and confirmations.Work closely with HR to ensure only compliant staff (with valid WWCC, police checks, CPR, First Aid, Medication competency) are rostered.Compliance & Record-KeepingMaintain rostering records for auditing and NDIS complianceEnsure accurate records of shift allocations, cancellations, and coverageProvide weekly reports on roster coverage, cancellations, and staff utilisation to ASM/CEOPerformance Monitoring (Rostering-Related)Track staff attendance, punctuality, and shift acceptance/refusal trends.Escalate repeated roster breaches (e.g., no-shows, late arrivals) to HRIdentify gaps in rostering coverage and propose staffing/recruitment needsThe above list is not exhaustive, and the role may change to meet the overall objectives of the company.Roster Coverage: Maintain >95% coverage of all planned shifts.Compliance: 100% of rostered staff must meet compliance requirements.Shift Cancellations: Reduction of last-minute cancellations and unfilled shifts.Staff Allocation Fairness: Balanced distribution of shifts across the workforce.NDIS Audit Readiness: Rostering documentation accurate and up to date at all*Mandatory Requirements*Experience in rostering or workforce management (NDIS, healthcare, or aged/disability services preferred)Strong understanding of SCHADS Award rostering requirements.Proficiency in rostering software (ShiftCare or similar)Excellent organisational and communication skills.Ability to remain calm under pressure and problem-solve in real time.Desired competenciesAnalytical thinking.Initiative.Business awareness.Tenacity.Strategic thinking.Positive approach to change.PERSON SPECIFICATION*Experience*Relevant experience in a similar role within in a similar industry considered ideal Skills & competenciesCustomer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.Teamwork: willingness to assist and support others as required and get on with team members.Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.Personal attributesProfessional approach (essential).Confident manner (essential).Positive approach to change (essential).Advanced working knowledge of Microsoft Word, Excel and PowerPoint requiredThis job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.
-
Cranbourne, Victoria, Australia My Life Accommodation and Care Solutions Full timeAbout the RoleThe Business Development and Partnerships Officer plays a vital role in driving the organisation's growth by developing strong partnerships, expanding referral networks, and identifying new business opportunities within the NDIS and disability support sector.This position focuses on building meaningful relationships with key stakeholders,...
-
Customer Experience Officer
1 week ago
Cranbourne, Victoria, Australia The Lost Dogs Home Full time $45,000 - $65,000 per yearMultiple Positions Available:Permanent, Part-time, 55 hours per fortnightCasualAbout UsAt The Lost Dogs' Home, we are a foundation in Victoria's animal welfare landscape, celebrated for our compassionate care of around 18,000 lost and abandoned dogs and cats every year. Beyond caring for animals, we are dedicated to providing diverse animal welfare and...
-
Customer Experience Officer
1 week ago
Cranbourne, Victoria, Australia The Lost Dogs' Home Full time $45,000 - $65,000 per yearJob OverviewWORK TYPE:Casual, Part TimeLOCATION:CranbourneJOB TYPE:Customer ServiceDATE POSTED:13 Oct 2025 AUS Eastern Daylight TimeAPPLICATIONS CLOSE:13 Nov 2025 AUS Eastern Daylight TimeMultiple Positions Available:Permanent, Part-time, 55 hours per fortnightCasualAbout UsAt The Lost Dogs' Home, we are a foundation in Victoria's animal welfare landscape,...
-
Overnight Crew
3 days ago
Cranbourne, Victoria, Australia Guzman Y Gomez Full time $40,000 - $60,000 per yearCompany DescriptionWe're Australia's only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We're incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.Job DescriptionWe have an exciting new...
-
OSHC Coordinator
2 weeks ago
Cranbourne, Victoria, Australia Junior Adventures Group Full time $60,000 - $80,000 per yearCompany Description Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a...
-
Store Manager South East Suburbs
2 days ago
Cranbourne, Victoria, Australia Beacon Lighting Full timeAre you an experienced Store Manager with a love of interior decor and homewares sales? This could be the role for youPermanent full time retail management role available at our South-East storesGreat work-life balance with every second weekend offCompany car, job security, performance based profit share incentives, generous team member discounts and...
-
Food and Beverage Assistant
2 weeks ago
Cranbourne, Victoria, Australia Ferguson Plarre Cranbourne Full time $40,000 - $52,000 per yearFerguson Plarre Bakehouses is a family owned, multi-award winning retailer with over 70 stores across Victoria. Established in 1901, and renowned for quality cakes, pastries and baked goods, our loyal customers have come to expect the very best from Ferguson Plarre.Ferguson Plarre Bakehouses in Cranbourne Park Shopping Centre is an established store for over...
-
Cranbourne East, Victoria, Australia Vitality Support Care Full time $62,400 - $104,000 per yearAs our Compliance Officer, you will be responsible for overseeing and managing compliance functions across the organisation. You will play a critical role in ensuring that our services meet NDIS Commission standards, internal policies, and all relevant laws and regulations.Key Responsibilities:Develop, implement, and maintain compliance frameworks aligned...
-
Psychologist / Key Worker
9 hours ago
Cranbourne, Victoria, Australia Windermere Full time $1,040,400 per yearPosted: 27/08/2025Closing Date: 24/09/2025Salary: $89, $103,300.00Job Type: Permanent - Part TimeLocation: CranbourneJob Category: Community Services and Development,Health, Medical & PharmaceuticalAre you a Psychologist looking for a new opportunity with an amazing team of allied health and early childhood educators? Do you enjoy working with families to...
-
Facilities Cleaner
2 weeks ago
Cranbourne, Victoria, Australia Cranbourne Pakenham Racing Club Full time $45,000 - $60,000 per yearAre you looking for an exciting opportunity to work at one of Victoria's most progressive and innovative Racing Clubs? Do you have a drive to advance your career in a supportive and forward-thinking environment? We have the perfect opportunity for youAbout usSouthside Racing operates high-class horse racing and training facilities at both Tynong and...