Senior Mentor

• Full Time
• Above award salary and salary packaging options to increase your take home pay
• Help make a positive impact on the lives of parents and carers

Join Our Team as a Senior Mentor

We're excited to expand our Parent Pathways Program in the Logan Central area, supporting parents and carers of children under six as they pursue employment, education, and career goals.

We're currently seeking a passionate and experienced Senior Mentor to join our team on a full-time basis. This role offers the opportunity to lead and support a team of Mentors while providing personalised guidance to participants. Flexibility is required to work across our Brisbane South East offices.

Why Join Us?

At ETC, we celebrate diversity and inclusion, and we believe everyone has something unique to bring to our teams. We are an equal opportunity employer, and we want YOU to join us — no matter your background or experience. We actively encourage applications from Aboriginal and Torres Strait Islander peoples, neurodiverse individuals, people with disability, including those with hidden disabilities, LGBTIQA+ communities, culturally and linguistically diverse people, and anyone who may not have felt included in traditional workplaces. A diverse workforce makes us stronger and better at what we do.

The Role - A Day in the Life of a Senior Mentor

As a Senior Mentor, you'll play a key role in empowering parents and carers by offering tailored mentorship and connecting them with essential resources. You'll also support a team of Mentors, collaborate with program staff, and contribute to the continuous improvement of the Parent Pathways Program.

Your Key Responsibilities will include:

• Provide personalised mentorship and develop tailored action plans for participants
• Support and guide a team of Mentors to deliver high-quality services
• Manage a caseload and assist participants into employment and training opportunities
• Connect participants with childcare, housing, financial aid, and education resources
• Facilitate workshops and group sessions to foster community and engagement
• Monitor participant progress and adjust support strategies as needed
• Maintain accurate records and ensure compliance with program requirements
• Collaborate with staff to ensure cohesive participant care
• Promote ETC's values and contribute to program development and success

Criteria for Success

• Proven experience in mentoring, coaching, or support services
• Strong leadership and team support capabilities
• Sensitivity to and understanding of the diverse cultural backgrounds and experiences of participants
• Empathy and understanding of the challenges faced by parents and carers
• Highly motivated to achieving general employment and training outcomes for participants and organisation's performance and KPI goals
• Familiarity with community resources and services
• Ability to interpret various guidelines and work within frameworks
• Excellent communication and interpersonal skills
• High level of computer literacy, including Microsoft Office and government systems (ESS highly regarded)
• A recent, clear National Police Check
• A current QLD Blue Card
• A certificate IV or higher in Employment Services and/or Community Services or similar (desirable).

How to Apply

Click "Apply" to submit your resume and cover letter (saved as ONE document). Applications must be submitted via our recruitment portal.

Applications close: Sunday, 31 August 2025 by 11:59pm. Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.

Questions? Contact Jacq Lines - Local Area Manager Parent Pathways at

Please visit our Careers Page to view the full position description, explore other vacancies, and learn more about ETC and our culture:

Why You'll Love ETC

ETC is a leading not-for-profit provider in employment, training, and business services, with over 35 years of experience across NSW and QLD. We're innovative, progressive, and committed to making a positive impact in the lives of our participants and the communities we serve.

We also offer:

• Competitive salary + salary packaging
• 9-day fortnight and flexible work options
• Paid birthday leave and community service leave
• Paid parental leave (8 weeks primary, 3 weeks secondary)
• A variety of health & wellbeing programs including EAP
• Ongoing professional & career development opportunities
• A supportive, inclusive team culture where you can thrive

Need a Hand?

We're committed to making our recruitment process as inclusive and accessible as possible. If you need any accommodations or adjustments, just email us at — we'll work with you to meet your specific needs.

We consider our employees the heartbeat of our organisation. If you're looking for a rewarding career where you can enrich and change lives, we'd love to hear from you.

Our Reference: RA25159