Account Director

1 week ago

Perth, Western Australia Planit Full time $120,000 - $180,000 per year

About Planit

Planit, a global leader in application testing and quality engineering, is part of NRI's mission to deliver sustainable IT solutions. With 1,800+ employees and Gartner recognition, we provide expert consultancy and innovative solutions. Our values prioritize our people, environment, and continuous improvement.

About the Role

We're seeking an experienced
Account Director
to serve as the key interface between customers, our teams, and senior leadership in the AU region. You'll develop account plans, drive revenue growth, and ensure client satisfaction in a dynamic environment.

Key Responsibilities:

  • Build and manage sales pipelines for assigned accounts.
  • Develop and maintain account management plans in collaboration with leadership.
  • Collaborate on new business opportunities and contract negotiations (MSA/SOW).
  • Oversee end-to-end delivery of customer contracts, including resource management.
  • Establish strategic reporting and governance meetings.
  • Support people development and career plans within accounts.
  • Maintain utilization rates and ensure customer satisfaction (CSAT).
  • Manage relationships to drive retention and growth.

Essential Skills & Experience

  • Minimum 5 years in account management, customer success, or principal consulting in professional services.
  • Results-oriented with focus on financial and customer metrics.
  • Experience building responses to tenders and delivering enterprise services.
  • Strong leadership and people management skills, including performance frameworks.
  • Ability to review complex problems and make data-based decisions.
  • Strategic thinking and problem-solving in multi-stakeholder environments.
  • Experience managing medium-budget programs (up to $10M).
  • Network-building in the industry, staying abreast of trends in Testing and Quality Engineering.

Why Planit?

  • Dynamic, innovative team environment.
  • Flexible work options.
  • Career development and wellness programs.
  • Staff discounts, LinkedIn Learning, and more.

Apply Now

Join Planit and lead in quality engineering excellence.

Planit is an equal opportunity employer.

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