Sales & After Sales Customer Service

1 day ago

Edwardstown, Australia Summertime Pools Full time $40,000 - $60,000 per year

We're looking for a motivated and detail-oriented Sales & Warranty Coordinator to join our team at Summertime Pools Adelaide. This role combines customer service, retail sales, and warranty coordination—perfect for someone who enjoys variety, teamwork, and seeing projects through from start to finish.

The part time position would ideally be 3 days a week on Sunday, Monday & Tuesday.

Key responsibilities for the position include:

  • Assisting customers in person, over the phone, and via email with their pool and spa needs
  • Processing sales transactions and orders accurately and efficiently.
  • Scheduling service clients and coordinating requirements with the service team
  • Conducting in-store water testing and providing product recommendations
  • Maintaining stock levels, receiving and merchandising stock, and ensuring the store is clean and organised
  • Managing warranty claims, including processing, reconciliation, and part returns (short shipments or damaged parts)
  • Following up with manufacturers and suppliers to ensure all claims and registrations are processed on time
  • Supporting store operations through administrative tasks and inventory management
  • Providing regular updates and communication to clients regarding service or warranty progress
  • Contributing to a positive, collaborative, and customer-focused team environment

Requirements for the position include:

  • Ability to work Sunday shifts most weekends
  • Previous experience in customer service, scheduling, warranty, or sales, ideally within the pool, spa, or construction industry
  • Strong organisational and problem-solving skills, with a high attention to detail
  • Excellent communication and interpersonal abilities, with a focus on client satisfaction
  • Confident using point-of-sale, inventory, and scheduling software
  • A proactive attitude with the ability to multitask and manage competing priorities
  • Reliable, motivated, and eager to learn

What We Offer

  • Full training in pool water testing, sales systems, and warranty processes
  • A supportive and friendly team environment
  • Opportunity to grow within a stable, reputable local business
  • Involvement in both the retail and service sides of the operation—no two days are the same

About Summertime Pools Adelaide

Summertime Pools Adelaide is a proud local business servicing Adelaide and surrounding regions. As authorised dealers, we specialise in premium fibreglass pools and take pride in our craftsmanship, service, and reliability.

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