Full-Time Internship

The Service Operations Intern supports the Dealer Training and Brand Quality teams within the GM Aftersales organization by assisting with the general administration and management of programs, policies and processes fundamental to the operation of these functions. The role directly supports vehicle quality improvement processes, and Dealer Sales and Technical Training programs across all GM products sold within Australia and New Zealand.

Your responsibilities include:

Brand Quality:

·       Support the review of Technical Assistance Centre (TAC) Cases and Field Product Reports (FPRs) to discover emerging vehicle issues

·       Using multiple data sources such as Quality Data Analytics Platform (QDAP), TrackerGART, Global Warranty (GWM), compile and analyse warranty trend information to assist with issue identification & definition activities, and to measure/analyse the success of service solutions

·       Assist with the management of the Aftersales Top Issues List (TIL) and monitor progress of open issues using the global Problem Resolution Tracking System (PRTS)

·       Assist with the management of quality and problem resolution forums with homerooms and suppliers, including the Right Hand Drive (RHD) remanufacturing process, for products sold under the GM Specialty Vehicles (GMSV) and Cadillac brands

·       Assist with the operation of Captured Test Fleet (CTF) programs

·       Assist with the management and resolution of Vehicle Exchange (VEX) vehicles

·       Assist the TAC Team with data and reports that define top issues and general team performance vs KPI's

Dealer Training:

·       Assist the training academy teams preparation and delivery of events such as drive days and the Technicians Guild Program

·       Liaise with stakeholders to source vehicles in a timely manner for training purposes and support the management of the training fleet

·       Process travel subsidy claim requests and dealer payments through the Sundry Billing Request Form (SBRF) system

·       Submit dealer Learning Management System (LMS) license fees (quarterly) and GMSV dealer training subscriptions to Conduent

·       Raise and manage the Training Academy purchase orders and invoice approvals through SAP

·       Support the publication of dealer facing bulletins through Global Connect

Required Knowledge:

• Experience using Microsoft Excel and Power point essential, Power BI highly regarded
• Flexible attitude to work assignments and a willingness to take on a diverse range of tasks
• Knowledge of and aptitude relating to data collection / statistics
• Some knowledge of automotive business processes and customer expectations highly regarded
• Knowledge of vehicle mechanical and electrical systems advantageous (not required)

Skills:

• Good computer literacy
• Problem solving
• Ability to plan, prioritize and manage/follow up tasks
• Good negotiating skills
• Capable of building rapport and relationships across multiple business functions

Experience/Education:

• Currently studying, qualifications in Business, Engineering, Science or similar discipline

Competencies:

• Problem Solving
• Enthusiastic and Positive Attitude
• Organisational skills
• Drive for Results
• Initiative

About Us

Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Locally, we're a business with national reach and a proud, rich automotive history, and we've got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there's plenty to look forward to.

Our strength is truly our people – we come from all walks of life and celebrate that diversity every chance we get. Whether you're an intern or a senior leader, your voice counts. We're big on working flexibly, in fact it's become our new global approach to work, we call it "Working Appropriately". We recognise the value in working how and where you add the most value, so you can expect our partnership when you join the team.

This is an internship role commencing in January 2026. The application process will be:

• Submit your cover letter and resume in a single file where possible (include your name in the file).
• Video Screen Interview.
• Meet us - a face-to-face interview in person or via MS Teams.

Diversity:

All employees of GM are required to support GM's Diversity programs, and to abide by its Equal Employment Opportunity, Harassment and Bullying policies and procedures at all times while acting within their capacity as an employee or while acting on behalf of or with GM.