Personal Banker, Perth WA

4 days ago

Perth, Western Australia ANZ Full time $90,000 - $120,000 per year
About UsAbout the Role
  • Drive your development with support from your leader through maintaining an active development plan in Suncorp's Success program to build performance and learning opportunities
  • Work collaboratively within the team and the wider Suncorp functions to achieve our strategies
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
  • Act in the best interests of customers by executing our connect conversation framework
  • Make the right decisions & do the right thing for our customers in accordance with process, procedures & risk appetite
  • Have quality connect conversations, by supporting and protecting our customers with their best interests at heart
  • Contribute to growth in the bank, across both lending and deposit portfolios
What will you bring?
  • Demonstrated experience in a retail customer sales & service environment
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Understanding of digital verification and ID validation systems used in customer onboarding
  • Proficiency in digital payment technologies, such as mobile wallets and online payments
  • Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online

ANZ

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