Customer Care Manager

At Healthcare Australia (HCA), we are united by a shared commitment: to connect with and support our community of healthcare professionals and clients. As Australia's largest specialist healthcare workforce provider, we use our digital presence to build our brand, share valuable insights, and foster engagement across the sector. This is more than just a job; it's an opportunity to shape the voice of a leading healthcare organisation.

Are you passionate about making a meaningful difference in the lives of older Australians? We are looking for a proactive and compassionate Care Manager to join our dedicated team, supporting clients across the Warrnambool region. 

In this client-facing role, you will be the primary point of contact for new and existing home care clients, guiding them through their aged care journey with empathy and expertise. You'll be responsible for delivering high-quality, personalised services and developing strong relationships with clients and their support networks.

Financial incentives are offered for generating qualified home care leads and contributing to sustainable business development.

Key Responsibilities Include:

• Act as the main contact for clients, delivering exceptional service and tailored home care solutions.
• Build strong relationships with clients and families to understand their needs and develop personalised care plans that promote independence and wellbeing.
• Monitor service delivery and client satisfaction through regular communication and reviews.
• Collaborate with nurses, allied health professionals, and internal teams to coordinate care and ensure efficient service delivery.
• Support new client enquiries and onboarding with empathy, and help match suitable care workers to client needs.

Let's talk about you 

• Strong communication and relationship-building skills with a customer-first approach.
• A proactive and results-driven mindset, with the ability to meet business targets and deadlines.
• Solid understanding of the Home Care environment or other health-related services.
• Experience in a customer-focused service business. Confidence in engaging stakeholders and building external partnerships.
• Competency with MS Office and Client Relationship Management (CRM) systems.
• Ability to work independently while collaborating as part of a broader team. Event or marketing experience (e.g. attending expos or community events) is a plus.

Experience & Skills:

You'll bring strong communication and relationship-building skills with a customer-first approach, along with a proactive, results-driven mindset that helps you meet business targets and deadlines.

Ideally, you have experience in the Home Care sector or another health-related service, and you're confident engaging stakeholders and building external partnerships.

You'll need to be comfortable using the usual corporate and CRM systems and enjoy a role that works independently.  If you've supported events or community activities, that's a great bonus.

Mandatory Requirements

• A current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons.

With HCA you'll be rewarded with:

• A fabulous discount on BUPA Private health Insurance – 7% 
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3,000 employees

At HCA we are committed to embracing diversity and committed to providing a safe working environment.  Veterans are encouraged to apply.