Dispatch Team Leader

Based at our Gold Coast HQ, Grace Loves Lace is a world-renowned bridal brand celebrated for redefining bridal fashion with effortless elegance and a commitment to sustainability. With 24 boutiques and a strong online presence across the US, Europe and Australia, we are a global leader in modern bridal.

We have an exciting opportunity to join our Operations team as a Dispatch Team Leader. This role is responsible for leading the day-to-day dispatch function, ensuring accurate, timely, and efficient order fulfilment while supporting and guiding the Dispatch team. You will play a key role in maintaining service excellence for our brides and wholesale partners through strong leadership, organisation, and attention to detail.

Please note that this is a fixed-term contract position, with employment running through to September 2026.

The working hours for this role will be 7:30am to 4:00pm Monday to Thursday and 7:30am to 2:00pm Fridays, based at our Burleigh Heads HQ.

Key Responsibilities:

Reporting to the Inventory & Dispatch Manager, you will support the following:

• Lead and supervise daily dispatch operations, ensuring orders are picked, packed, and shipped accurately and on time
• Support, train, and motivate the Dispatch team to meet daily KPIs and deadlines
• Coordinate outbound freight bookings and liaise with couriers and freight providers
• Ensure dispatch schedules are met in line with production, wholesale, and retail requirements
• Oversee quality control checks to ensure orders meet Grace Loves Lace standards
• Maintain accurate dispatch records and system updates in NetSuite
  
  Identify and resolve dispatch issues, escalating where required
• Support inventory movements between locations and assist with stock accuracy as needed
• Ensure warehouse and dispatch areas remain organised, safe, and efficient
• Contribute to process improvements and best practice initiatives
• Assist with stocktakes and ad hoc operational tasks as required by management

Essential Knowledge / Behaviours:

• Current Australian driver's licence
• Proven experience in a dispatch, warehouse, or logistics leadership role
• Strong ability to meet daily targets and tight deadlines
• Excellent time management and organisational skills
• High attention to detail and commitment to accuracy
• Experience using ERP systems such as NetSuite, SAP, or similar
• Intermediate computer skills and MS Office knowledge
• Strong communication skills with the ability to lead and support a team
• Comfortable working in a fast-paced environment
• Reliable, hands-on, and proactive work ethic
• Alignment with the Grace Loves Lace mission and values

GLL Benefits:

• Work in our beautiful Burleigh Heads HQ
• Be part of a passionate and supportive team in a growing global business
• Ongoing support and development opportunities
• Employee Assistance Program
• Generous employee discounts on bridal and occasional wear
• Team rewards, monthly employee recognition, bi-annual team celebrations and more

All candidates must have unrestricted full time working rights in Australia and will be required to provide two recent and relevant referees.

We thank you in advance for your interest in working with us but only those candidates selected for interview will be contacted.

Grace Loves Lace has always been, and always will be, committed to provide an environment free of discrimination and harassment to our candidates, employees, customers, and suppliers. We are committed to equal opportunity and recruitment decisions are based on merit and business needs. We do not base decisions on any classifications protected by federal, state or provincial and local laws and ordinances. Reasonable adjustments are available to qualified individuals.

Apply for This Job