Head of CX, Digital Transformation and Customer Engagement

4 days ago

Greater Sydney Area, Australia Sharp & Carter Full time $280,000 per year
  • Own all CX, Digital Transformation & Customer Engagement activities with this Leading B2C Services Brand
  • Lead and mentor a big team across CX and Digital Transformation objectives
  • Make a huge company-wide impact | Culture of growth | $280,000 Inc Super | CBD

About the Role
This is a truly unique Head of CX, Digital Transformation and Customer Engagement opportunity for a leading B2C Services company who are transforming the way they acquire, engage and retain customers. And you could be a part of it.. a BIG part and make a genuine company-wide and industry wide impact.

Your core focus will be to lead all CX, Digital Transformation and Customer Engagement activities that will drive acquisition, retain and engage existing customers and decrease customer churn while providing a world-class CX and customer engagement experience.

Reporting to the Chief Customer Officer, they are looking for someone with a proven track record of results and transforming companies via best in class CX and Digital Transformation activities.

The Responsibilities

  • Develop and execute the entire CX and customer engagement strategy partnering collaboratively with key stakeholders across the organisation such as marketing, finance, sales and operations.
  • Lead the strategy and execute across Omni-channel marketing channels, Improving the NPS, digital transformation through a best in class customer experience CX including call centres
  • Oversee budgets in order to deliver on growth and retention targets and objectives.
  • Lead, develop and coach your team members that enhance their capability and performance

To be successful you will have:

  • A proven track record in a similar senior leadership position with experience in big matrix organisations within banking, finance, insurance, telco or other Big B2C Services brands
  • A strong commercial acumen with a proven track record of growth
  • Bachelor's degree in marketing, Business or similar is highly desirable.
  • Proven experience running large teams
  • Omni-channel customer experience and experience in regards NPS and improving the overall customer experience.
  • Ability to build effective relationships, engage positively with stakeholders, and apply problem-solving skills to resolve challenges
  • Experience working within online mediums, including web-chat and social media to build customer connections.
  • A positive, pro-active, collaborative, curious and hungry mindset to come in, hit the ground running and make things happen

Additional Benefits

  • Great work flexibility and culture - collaborative, high performing and positive
  • An amazing salary on offer $280,000 Inc Super
  • Create a legacy - this is a career defining role at a very exciting time
  • Sydney CBD location but amazing Work From Home options
  • Lead a team of professionals who are positive and ambitious

How to Apply
To apply, please click on the appropriate link below. This is the best way for us to manage your application for this role and for other roles in the future too. Thanks John Corrigan

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