Head of CX, Digital Transformation and Customer Engagement

1 week ago

Greater Sydney Area, Australia Sharp & Carter Full time $120,000 - $200,000 per year
  • Own all CX, Digital Transformation & Customer Engagement activities with this Leading B2C Services Brand
  • Lead and mentor a big team across CX and Digital Transformation objectives
  • Make a huge company-wide impact | Culture of growth | $280,000 Inc Super | CBD

About the Role
This is a truly unique Head of CX, Digital Transformation and Customer Engagement opportunity for a leading B2C Services company who are transforming the way they acquire, engage and retain customers. And you could be a part of it.. a BIG part and make a genuine company-wide and industry wide impact.

Your core focus will be to lead all CX, Digital Transformation and Customer Engagement activities that will drive acquisition, retain and engage existing customers and decrease customer churn while providing a world-class CX and customer engagement experience.

Reporting to the Chief Customer Officer, they are looking for someone with a proven track record of results and transforming companies via best in class CX and Digital Transformation activities.

The Responsibilities

  • Develop and execute the entire CX and customer engagement strategy partnering collaboratively with key stakeholders across the organisation such as marketing, finance, sales and operations.
  • Lead the strategy and execute across Omni-channel marketing channels, Improving the NPS, digital transformation through a best in class customer experience CX including call centres
  • Oversee budgets in order to deliver on growth and retention targets and objectives.
  • Lead, develop and coach your team members that enhance their capability and performance

To be successful you will have:

  • A proven track record in a similar senior leadership position with experience in big matrix organisations within banking, finance, insurance, telco or other Big B2C Services brands
  • A strong commercial acumen with a proven track record of growth
  • Bachelor's degree in marketing, Business or similar is highly desirable.
  • Proven experience running large teams
  • Omni-channel customer experience and experience in regards NPS and improving the overall customer experience.
  • Ability to build effective relationships, engage positively with stakeholders, and apply problem-solving skills to resolve challenges
  • Experience working within online mediums, including web-chat and social media to build customer connections.
  • A positive, pro-active, collaborative, curious and hungry mindset to come in, hit the ground running and make things happen

Additional Benefits

  • Great work flexibility and culture - collaborative, high performing and positive
  • An amazing salary on offer $280,000 Inc Super
  • Create a legacy - this is a career defining role at a very exciting time
  • Sydney CBD location but amazing Work From Home options
  • Lead a team of professionals who are positive and ambitious

How to Apply
To apply, please click on the appropriate link below. This is the best way for us to manage your application for this role and for other roles in the future too. Thanks John Corrigan

  • Head of CX, Digital Transformation and Customer Engagement

    1 week ago

    Sydney, New South Wales, Australia Sharp & Carter Sales and Marketing Full time $200,000 - $280,000 per year

    Own all CX, Digital Transformation & Customer Engagement activities with this Leading B2C Services BrandLead and mentor a big team across CX and Digital Transformation objectivesMake a huge company-wide impact | Culture of growth | $280,000 Inc Super | CBDAbout the RoleThis is a truly unique Head of CX, Digital Transformation and Customer Engagement...

  • Digital CX

    2 weeks ago

    Sydney, New South Wales, Australia Salt Full time $104,000 - $130,878 per year

    Salt Search has partnered with a globally recognised and award-winning company at the forefront of a digital transformation, offering innovative financial & fintech solutions. This is a unique role established for their organisation where you will be part of supporting the marketing and CX teams by enhancing the customer journey and forming customer...

  • Digital CX

    2 weeks ago

    Sydney, New South Wales, Australia SALT SEARCH PTY LTD Full time $90,000 - $120,000 per year

    Salt Search has partnered with a globally recognised and award-winning company at the forefront of a digital transformation, offering innovative financial & fintech solutions. This is a unique role established for their organisation where you will be part of supporting the marketing and CX teams by enhancing the customer journey and forming customer...

  • Head of Digital Transformation

    2 weeks ago

    Sydney, Australia Marshall McAdam Full time

    **Head of Digital Transformation** **Health/care sector, for purpose organisation** **Build a solid digital foundation** Sydney, Melbourne or Brisbane The role and opportunity In a newly created role, Head of Digital Transformation, reporting to the Group Chief Digital Officer, your work will form the foundation for the strategic vision to deliver a...

  • Customer Strategist

    5 days ago

    Sydney, Australia Sarah Cockell Consulting Full time

    Develop data-driven strategies for some of Australia's best brands - Highly successful and growing agency - At least 5-7 years experience in agency, consulting or client-side essential One of the most exciting agencies currently in the Australian marketing scene has a newly developed role available for a senior CX, Digital and CRM specialist. Working with...

  • Manager, Digital Cx Improvement

    3 days ago

    Sydney, Australia Qantas Airways Limited Full time

    Great opportunity to drive continuous improvement in our Qantas Digital & Customer Experience business unit - Develop data and insights to make recommendations for significant commercial and customer value - Full-time permanent position based at our Head Office in Mascot We’ve always been pioneers, and we’re proud to see that spirit in our people today....

  • Cx Specialist

    1 day ago

    Sydney, Australia DLL Full time

    **CX Specialist** An exciting new permanent opportunity has become available within the ANZ DLL team for a CX Specialist. This role aims to exceed the end-to-end needs of our partners and customers and offer an amazing customer experience when doing business with DLL. DLL is looking to accelerate its speed of change to enhance the customer experience via a...

  • Customer Engagement Manager

    1 week ago

    Greater Sydney Area, Australia ZEEKR Australia Full time $70,000 - $120,000 per year

    About ZEEKRZEEKR is a premium electric vehicle brand under the Geely Group, dedicated to pioneering innovation in smart, sustainable mobility. As part of Geely's ecosystem, ZEEKR embodies cutting-edge design, advanced technology, and user-centric electric mobility experiences.About Geely:A global leader in smart electric vehicles and automotive...

  • Head of Digital Experience

    3 days ago

    Sydney, Australia Ticketek Entertainment Group Full time

    **About Ticketek Entertainment Group** Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences impossible to forget. In a distracted world where nothing beats real human moments, We makes life better live! Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides...

  • HR People Business Partner

    5 days ago

    Sydney, Australia Probe CX Full time

    Shape the Future of Customer Experience with Probe CX At Probe CX, we don’t just participate in the industry—we’re leading it. As the largest BPO in the Southern Hemisphere, we’re on a mission to redefine customer experience through digital innovation. With the BPO/CX sector set to grow by 10% year on year until 2035, there’s never been a better...