Casual Game Master/ Front Of House

2 days ago

Southport, Australia Zero Latency Gold Coast Full time $20,000 - $32,000 per year

Zero Latency VR Gold Coast is on the hunt for enthusiastic and reliable Game Masters/Front of House to join our team on a casual basis. If you enjoy working in a high-energy environment, love connecting with people, and want to be part of something truly unique, this could be the perfect role for you.

We're part of the world's largest free-roam VR entertainment network, offering high-tech, fully immersive experiences that are a hit with both locals and tourists. Our venue is locally owned, conveniently located on Smith Street in Southport, and offers free on-site parking.

About the Role

As a Game Master, you'll be the face of the experience,welcoming guests, getting them set up, guiding them through their session, and making sure everything runs smoothly. You'll be trained to operate our advanced VR systems, run escape room-style experiences, and troubleshoot basic technical issues.

You don't need prior VR experience, just a passion for people, a strong work ethic, and the confidence to lead a group through a fast-paced, high-energy experience.

What You'll Do

  • Greet players and provide a full game briefing
  • Operate game sessions and support players during gameplay
  • Troubleshoot basic tech issues and escalate when needed
  • Deliver excellent customer service from entry to exit
  • Maintain a clean and safe venue environment
  • Work across both VR free-roam and VR escape room experiences
  • Assist with opening, closing, and general operations

Who This Role Suits

  • Confident communicators with great people skills
  • Team players who thrive in interactive environments
  • Calm, level-headed problem solvers
  • Tech-comfortable (but not necessarily tech-experts)
  • Available on weekends, holidays, and some evenings
  • Minimum 2 years customer-facing experience
  • Must have full working rights in Australia
  • MUST have a Blue Card.

Why Join Our Team

  • Fun, unique work environment with an energetic team
  • Full training provided, no previous VR experience required
  • Regular team bonding events and epic end-of-year parties
  • Supportive leadership that values input and growth
  • Free staff parking and VR perks
  • Immediate start available

How to Apply

Please include a short, personalised cover letter outlining why you're a great fit for this role and our team. Only applicants with cover letters will be considered. We're looking for genuine responses, no AI-generated content, please.

Job Types: Casual, Seasonal

Pay: $20.95 – $32.66 per hour

Benefits:

  • Employee discount

Application Question(s):

  • Do you have a WWC (Working with Children Blue Card)

Experience:

  • Customer Service: 2 years (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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