CCB-195 Customer Service and Records Officer

Applications closing on 27 August 2025, 11:59 PM

Reference number

CCB-195

Job Type

Full Time

Package

$77,695.00 to $82,695 gross per annum

Please read all information carefully before applying.

Under regular direction, this position provides a confidential and professional records management service to Council in an accurate and efficient manner in accordance with relevant legislation, policies and standards. This position is also responsible for contributing to the operational objectives of the Corporate and Community Building Directorate by providing professional administrative support and high quality, front-line customer service to a range of internal and external customers as part of a dedicated customer service centre team.

Employment Status: Full Time, Permanent

Award: Level 2 of the Queensland Local Government Industry (Stream A) Award – State 2017

Salary Range:$77,695.00 to $82,695 gross per annum

ABOUT YOU

The successful candidate will have:

• High level attention to detail with experience in data entry and maintenance.
• Demonstrated relevant experience in a records management, administration and/or customer service position with the ability to provide quality customer service.
• Ability to work independently or in a team in a professional and positive manner with the ability to be tactful, discrete and maintain confidentiality when dealing with matters of a sensitive nature.
• Excellent verbal and written communication skills including the ability to liaise with a wide range of people at all levels.
• Advanced computer literacy with the ability to utilise finance, records management systems, Microsoft Office suite, and other applications and business systems relevant to the requirement of this position.
• The ability to prepare a wide range of correspondence and documentation including letters, reports and submissions.
• Sound knowledge of the operation and maintenance of Council's Technology One system including ECM, CES, ECR and P&R modules or ability to rapidly acquire.
• Ability to contribute towards the establishment of guidelines and procedures to support continuous improvement and effective recordkeeping outcomes.
• Sound knowledge of current Records and Information Management policies and principles and their application within Council.
• Well-developed administration and customer service skills including but not limited to answering and directing telephone calls and front counter enquiries, accurate cash handling, EFTPOS, receipting and banking reconciliation.
• Flexible team player with a willingness to step in at times, where resource gaps are identified.
• Good interpersonal skills including liaison, consultation, listening and negotiation skills.
• Good organisational skills with the ability to self-manage, determine work priorities and work within deadlines.
• Ability to exercise judgement and initiative where procedures are not clearly defined.

| Essential Education/Qualifications |

• Minimum education level of completion of Year 10 or equivalent.

| Essential Licences |

• Possession and maintenance of a current Queensland 'C' Class Driver Licence.

• This position is primarily an indoor role requiring sufficient physical ability to work in a shared office setting and operate office equipment; to walk, stand, or sit for prolonged periods of time; to perform light to moderate manual handling tasks such as repeated bending, twisting, lifting, kneeling, squatting and carrying etc.
• Council is committed to providing and maintaining a safe and healthy workplace. This includes taking all steps that are reasonably practicable to prevent the spread of preventable occupational diseases. In accordance with Councils P0199 Vaccinations and Health Monitoring Procedure, positions exposed to occupational diseases will be subject to the Workplace Immunisation Program.

MORE INFORMATION & QUESTIONS

Council is committed to building an inclusive culture that respects and promotes human rights and diversity and acknowledges that we respectfully journey together to aspire to be an inclusive and capable organisation. We are an equal employment opportunity employer and place value on our diverse workforce. We encourage applicants representing all genders, ethnicities, ages, languages, sexual orientations, people with a disability, and those with family responsibilities to apply.

For enquiries in relation to this vacancy, please call or email.

11:59pm Wednesday, 27 August 2025.

Late applications will only be accepted at the discretion of the Chief Executive Officer.