IT Helpdesk Support

About PMB Defence

PMB Defence is headquartered in Osborne, South Australia, in the heart of the Naval Shipbuilding precinct. We are globally recognised as a leader in the manufacture of submarine battery systems. Our story began in 1989, delivering and supporting the main storage batteries for Australia's Collins Class Submarines, and since then, we have significantly expanded our operations, securing various domestic and international contracts.

We proudly serve customers in Australia, Canada, the United Kingdom, and various other international markets, offering traditional (lead-acid) and new technology (nickel zinc and lithium) submarine battery systems, products, services and solutions.

Our commitment to excellence and innovation in the defence sector has been acknowledged through numerous accolades. In 2022, PMB Defence was honored with the SME of the Year award at the Australian Defence Industry Awards, followed by the prestigious Export Business of the Year Award in both 2023 and 2024, underscoring our dedication to delivering high-quality solutions, products, support and services to our clients worldwide.

About the role

To support the next phase of the PMB Defence journey, an opportunity now exists for an experienced IT Helpdesk Support person to be part of our family. Operating within a small IT team, this role will support the wider business and is responsible for customer contact, Level 1, and Level 2 issue resolution, and performing tasks at the direction of the Systems Administrator and IT Manager.

This is an excellent opportunity to further your IT career in the defence sector with an Adelaide-based business.

Key responsibilities will include:

• Responding to queries via chat, email, or phone.

• Entering incident / issues into ticketing system.

• Continually updating tickets and registries. Ensuring SLAs are met.

• Compliant with Essential 8 and Cyber Essential Plus.

• Training other staff members in troubleshooting and diagnosing problems.

• Providing technical assistance for questions and problems where appropriate and escalating tickets where necessary.

• Resolving problems with networks and other computer systems.

• Diagnosing system errors and other issues.

• Following up with customers to ensure full resolution of issues.

• Running reports to analyse common complaints and problems.

• Installing or changing software to fix issues.

• Remotely accessing hardware or software for clients to make changes and fix problems.

• Review and update documentation for policies, procedures, standards, and guidelines.

• Support the development and delivery of security awareness training programs for employees.

• Monitor security logs and alerts to identify potential security incidents and report them to the appropriate team members.

• Research and evaluate applications and services for use by the organisation.

• Provide a matrix when possible, detailing features within each different application or service.

• Assistance with the deployment and upkeep of the workstations' security and infrastructure.

• Assist with vulnerability assessments and penetration testing for specific applications, services, networks, and servers as required.

• Assist with application/tools including but not limited to Active Directory, Office 365, SIEM, IPS, SDP, e-mail gateway protection, and DLP tools.

• Record and track IT security incidents, including but not limited to copyright violations, compromised accounts, e-mail threats, and abuse reports from various sources.

• Analysing and resolving technical and application problems.

• Actively participate in design meetings with the development team.

• Other duties as assigned.

The successful candidate will have:

• Tertiary qualifications, i.e., Bachelor of Information Technology is highly desirable. Along with experience in Microsoft Windows Server Fundamentals.

• Proven experience in an IT Helpdesk role is essential. Ideally within a defence or corporate environment.

• Previous experience in:

  • SOE Creation and Deployment.

  • Basic understanding of ITIL.

  • Strong computer skills and the ability to troubleshoot and Diagnose Problems.

  • Familiarity with both PC systems and Apple Mobile Device Hardware & their respective Operating Systems.

  • Experience with Network Repairs and Analysis.

• Good Customer service skills, ability to communicate effectively to help customers fix their issues and feel satisfied with the experience.

• Excellent writing and editing skills.

• Great interpersonal skills.

Pre-requisites

• Be eligible to successfully obtain and maintain a NV1 Australian Defence Security Clearance (must be an Australian Citizen)

• Hold a current police clearance and driver's licence.

• Participate in our on-call roster.

• Ability to successfully pass a pre-employment medical and Drug & Alcohol screen.

Working at PMB

At PMB we are proud of our culture of inclusiveness with a clear focus on our people. PMB provide our team members with a variety of benefits including:

• Flexible working and WFH opportunities

• Access to PMB Perks for you and your family – our very own employee benefits, discounts, rewards and recognition, and wellness platform, with hundreds of discounts available through retail, travel, entertainment, food/dining more, and a platform of recipes, workouts, and meditations

• Company supplied iPhone.

• PMB professional development program

• Referral bonus

• Company supported active Social Club

• Corporate discounts on local businesses

• Employee assistance program

• Salary continuity insurance (if you join PMB's default superannuation fund)

• Salary sacrifice and novated lease options

• Paid parental leave.

• PMB branded clothing allowance

• Discounted banking and insurance

• Free barista style coffee, tea, and fresh fruit

How to apply

Please submit your application, including a cover letter and resume, via SEEK.

For confidential enquiries and a job and person description, please email **

PMB Defence is a 2025 Circle Back Initiative Employer and commit to respond to every applicant.