Account Manager

Humanforce's vision is to make work easier and life better for frontline and flexible workforces. 

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing.  

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the worlds talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

As an Enterprise Account Manager, you are an experienced relationship owner, growth orientated, commercial strategist who thrives in complex, multi-stakeholder sales and account environments. You operate with a deep understanding of enterprise dynamics and are skilled at uncovering opportunities that deliver customer value and drive revenue expansion. 

You're confident engaging with senior leaders across large organisations, navigating complex internal environments, and owning strategic conversations that impact long-term partnerships. You bring the credibility of previous HR tech or enterprise SaaS experience and pair it with a hunger for growth and advocacy.  

• Own a portfolio of enterprise accounts, ensuring deep engagement and revenue expansion through cross-sell and upsell. 
• Lead strategic account planning initiatives to uncover opportunities aligned to both Humanforce and customer goals. 
• Act as a commercial advisor and customer advocate across internal teams including Sales, Product, Services, and Support. 
• Apply Challenger Sales and MEDPIC methodology to influence stakeholders and build robust deal strategies. 
• Develop strong internal relationships to ensure customer needs are met with excellence and speed. 
• Maintain CRM accuracy and provide reliable forecasting and reporting. 
• Deliver territory-level strategy including segmentation, coverage planning, and alignment to growth objectives.  

• Deep experience in enterprise SaaS account management, within HR technology. 
• Sales orientated mindset towards account management. Continual drive for growth and commercial success within your accounts.  
• Strong understanding of enterprise buying cycles and stakeholder management. 
• Demonstrated ability to build and execute long-term territory and account strategies. 
• Track record of meeting or exceeding commercial targets through account expansion. 
• Experience leading strategic commercial conversations and solution alignment. 
• Proficiency in CRM platforms (SugarCRM preferred, not a must) and pipeline forecasting.    

• Experience working within or selling to complex organisational structures or regulated environments. 
• Deep competitor knowledge of key HCM, Workforce Management or HR SaaS solutions. 

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

We are passionate about people making their own decisions about where and when they work. Our hybrid model of minimum two days a week of in office moments supports flexibility tailored to individual and team needs, empowering people to achieve their career and personal goals. 

• A truly flexible workplace through our approach 
• The opportunity to be part of a fast-growing global tech company 
• A focus on learning and development through Humanforce HR 
• A generous talent referral program – know great people, be rewarded 
• 12 weeks paid parental leave for primary careers, 4 weeks for secondary 
• 4 extra days leave to focus on your wellbeing 
• Contemporary and practical Employee Assistance Program  
• A cool reward and recognition program – shout to your colleagues and earn points to spend 
• Access to our own financial wellbeing platform Thrive – including earned wage access, tools to budget and save, perks and cashback across 100s of Australian retailers 
• Fun, collaborative culture with passionate people 
• A workplace where you can genuinely improve the world of work  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.