Human Resources Case Manager

Human Resource Case Manager (Health Manager Level 2)

• Permanent Full Time
• Opportunity to work from our modern offices in Chatswood, St Leonards, or Charlestown
• In-office presence with hybrid flexibility for work-life balance
• Attractive salary from $114,251.00 up to $134, % Super + 17.5% annual leave loading
• Join the team enriching health in millions of ways every day through digital innovation

Applications Close: 11:59pm, Sunday 23 November 2025

About Us – eHealth NSW

At eHealth NSW, we're leading the digital transformation of Australia's largest health system. As NSW Health's digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state.

Guided by a Cloud First Strategy, we're harnessing digital technology to better patient care and deliver scalable, quality, patient-centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia's largest health organisation—alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a difference.

About the Opportunity

As Human Resources Case Manager in our People & Culture team at eHealth NSW, you will help make a real difference in healthcare through the effective management and reporting of conduct and performance matters. You'll coordinate case files, prepare documentation, and support complex and sensitive investigations in line with New South Wales Health policies.

You'll provide timely, accurate advice to managers, ensure consistent and compliant processes, and contribute to training and continuous improvement initiatives. Reporting to the Human Resources Operational Lead, this role plays a key part in promoting fair, ethical, and professional workplace practices across eHealth NSW.

In this role, you will:

• Manage a portfolio of conduct, performance, and attendance cases, ensuring matters are handled efficiently, fairly, and in line with NSW Health policy frameworks.
• Prepare and oversee accurate case documentation, correspondence, and reporting to support timely and compliant case progression.
• Identify opportunities to improve systems, reporting, and workplace conduct practices through analysis of case trends and emerging issues.
• Collaborate with managers and HR partners to deliver training, build capability, and promote a consistent, customer-focused approach to conduct management.

About You

We are looking for someone who:

• Holds Tertiary qualifications and/or equivalent experience in public sector investigations, human resources/industrial relations or related field including demonstrated experience in conducting and managing a caseload of conduct matters across a range of stakeholders, and to provide accurate briefings, submissions, reports and advice within agreed timeframes.
• Demonstrates strong analytical and conceptual skills, problem solving and innovative thinking relating to assessment, review or investigation regarding employee conduct, and the ability to formulate.

Need more information?

• Position description
• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment
• Learn more about us at eHealth NSW

Working at eHealth

Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:

• Flexible work options
• Professional growth and career development
• Allocated day off per month
• Salary packaging
• Various health and wellbeing programs to support our team

How to apply

Share with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience as well as a response to the following targeted question:

This role manages sensitive and often high-risk people matters, requiring sound judgement, timely action and the ability to balance policy, wellbeing and organisational risk. Describe a time when you managed a complex case from start to resolution. What decisions did you need to make quickly, how did you navigate competing expectations, and what did you learn that has influenced how you approach case management today?

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we're eager to see your personality and get to know the person behind the application

For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor at or Hiring Manager Emma Hoskin at

We will review all applications after the closing date. If your application is successful, you may be invited to take part in additional assessments as part of the recruitment process.

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).

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