General Manager(Roving)

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

General Manager (Roving) provides strategic leadership and operational oversight across multiple hotel properties within the Group. This position is critical in ensuring operational excellence, delivering exceptional guest experiences, driving financial performance, and fostering team development across multiple hotel properties within the Group.

Core requirements of your role

1. Strategic Leadership & Business Performance

2. Lead the overall operational strategic direction of the hotel and ensure alignment with company goals.

3. Oversee the financial performance of the property, including revenue generation, cost control, and profitability.
4. Develop and implement business plans to maximise room and F&B revenue and overall ROI.
5. Lead initiatives to enhance guest experience and operational efficiency.

6. Ensure alignment of each property's business strategy with Group objectives and brand positioning.

7. Marketing Performance & Effectiveness

8. Review and approve marketing innovations, strategies and campaigns to achieve the most effective reach for Rooms and F&B target audiences.

9. Work closely with the marketing and sales team to execute practical, data-driven marketing initiatives that drive occupancy and F&B sales.
10. Ensure each marketing campaign achieves the desired ROI

3.Guest Satisfaction

• Oversee the hotel's service quality and guest satisfaction level ensuring continuous improvement across all touchpoints.
• Promote a guest-centric culture by empowering department heads and front-line teams to deliver memorable experiences.

• Lead regular operational reviews to ensure continuous improvement and compliance

• Strategy Planning and Execution

• Review the hotel's products, services and offerings to identify opportunities for operational enhancement and improve financial performance.

• Regularly assess the effectiveness of the hotel's current organisational structure, staffing and management systems, recommending alternatives to improve efficiency and profitability.
• Drive the execution of approved corporate projects and strategic initiatives for the hotel, and ensure they are followed through by the HODs.

• Oversee financial performance management, including revenue reporting, cost control, and adherence to approved budgets.

• Compliance

• Ensure the hotels are compliant with company policies, procedures (e.g., Code of Conduct), and all applicable external laws, regulations, standards and industry codes with emphasis on health and liquor compliance.

• Implementation and adherence of compliance requirements into day-to-day operation

6.Standard Operating Procedures

• Ensure consistent implementation of SOPs across the departments.
• Promote best practice sharing among hotels. Facilitate communication across properties to optimise operations and standardisation

7.Develop Hotel Management Teams

• Review the competencies and effectiveness of HODs; train, develop and guide the hotel management teams to be fluent in their understanding of hotel and F&B operations.
• Ensure effective workforce planning, succession planning, and staff development initiatives are in place.
• Foster a positive work environment that promotes diversity, inclusion, and team recognition initiatives.

Other duties, tasks and projects as assigned

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or related field.
• Proficient in English.
• Minimum 10 years of progressive hotel management experience, including at least 5 years in a senior leadership or GM role.
• Strong financial acumen and strategic thinking.Excellent communication, negotiation, and decision-making skills.
• Hands-on experience Rooms and/ or Food & Beverage management
• Experience in contractor/ vendor management
• Experience in leading a large team of staff is a must
• Proven ability to lead large teams and manage key stakeholders.
• Willingness and ability to travel interstate at short notice

How to Apply

If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please.

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.