Customer Service Coordinator

Are you an energetic and detail-oriented individual looking to grow within a dynamic team? Our Bradnam's Windows and Doors Nowra Showroom is seeking a Customer Service Coordinator who is passionate about providing excellent customer service and thrives in a fast-paced environment. As a new member of the Bradnam's team, you will be joining a large team of customer service and sales professionals who will equip you with all the tools and training required to see you succeed in your role.

About the Role

Bringing your positive energy, the Customer Service Coordinator will partner with a team of Sales Representatives to provide administrative and coordination of building plans interpretation to accurately enter data in the quotation systems. With exceptional knowledge retention skills, you'll bring the "Bradnam's Difference" to ensure a timely service is provided to our valued customers.

Reporting to the Customer Service Manager you will be provided with the exciting opportunity to work for one of the largest Aluminium Window and Door Companies in Australia.

Customer Service Coordinators will undertake a variety of duties, including but not limited to:

• Plan take-offs and data entry for customer projects
• Making daily confirmation calls to major accounts and customers ensuring clear communication
• Screen confirmation phone calls
• Screen collation, scheduling and confirmation
• Maintain high attention to detail across all tasks
• Learn and adapt to new computer systems and software efficiently
• Collaborate effectively with a large team of approximately 30 people
• Participate in structured training programs with room for career growth within the department and company

Skills & Experience

We will provide you with all the tools and product training required to see you succeed in role and bring the Bradnam's Difference.

• You will ideally have previous administration experience in a customer focussed role
• Building industry codes and quoting systems knowledge is advantageous, however full on the job training will be provided
• Thrive when working in diverse environments, both as part of an inclusive team and independently
• Self-starter who has a strong willingness to learn and a desire to grow within the industry
• Positive and flexible to adapt to business needs when priorities shift

To be successful in this role you'll exhibit a positive, self-motivated attitude and enjoy collaborating with a team to ensure desired commercial outcomes.

When you Open a Bradnam's Door, you'll Benefit from

• Job Security with a family-owned company
• Opportunities for career development and growth within the Bradnams Group locally and nationally.
• Quarterly KPI Incentive Bonus
• Structured, collaborative leadership team who lead by example and live the "Bradnam's Difference"
• 17.5% Annual Leave Loading during periods of annual leave
• Employee discounts on Bradnam's windows and doors product range
• Safety First Culture, with onsite Health & Wellbeing Programs including weekly physio visits
• Employee Benefit Portal – family access offering retail, dining, travel discounts and savings from over 350 companies

About Us

Bradnam's Windows and Doors is a Family-owned Australian Windows & Doors Manufacturer, operating for 45 years. From humble beginnings in a Hervey Bay backyard, we have expanded to over 1,800 employees, 8 manufacturing factories and over 45 licensed fabricators since 1977. Our sister company National Glass is a leading wholesaler and processor of glass products with factories in Brisbane, Rockhampton, and Townsville.

Bradnam's is an equal opportunity and anti-discrimination employer committed to providing a working environment that values inclusion and diversity. Our recruitment process includes pre-employment medical assessments. All applicants will be asked to provide evidence of their legal Working Rights within Australia.

Our recruitment process includes psychometric testing and pre-employment medical assessments. All applicants will be asked to provide evidence of their legal Working Rights within Australia.