Receptionist

GLENELG MOTEL

Receptionist - Casual

We are currently seeking an experienced and self-motivated Receptionist to join the busy team at the recently renovated Glenelg Motel. The motel has 39 accommodation rooms, a swimming pool and is located in Glenelg North, a short walk from the beach. We are looking for a dynamic and career driven individual to join our professional front office team.

Managed by leading hospitality management company 1834 Hotels. The successful candidate will be a dedicated, hard-working, and hands-on hospitality professional. Reporting directly to the Manager, our Receptionist role is a key part of the daily hotel operations by maintaining a high level of customer service and processing front office procedures with an attention to detail.

The key responsibilities will include:

• Providing a high standard of customer service to all guests, at all times;
• Completing the front office procedures with a consistently high level of accuracy and attention to detail;
• Process all guest check-ins by confirming reservations, assigning room, and issuing and providing room keys;
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges;
• Answer, record, and process all guest calls, messages, requests, questions, or concerns;
• Coordinate with Housekeeping to track readiness of rooms for check-in;
• Supply guests with directions and information regarding property and local areas of interest; Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;
• Communicating the relevant information to management in a professional manner; and
• Any additional tasks deemed reasonable by management.

The ideal candidate will have:

• A can-do, responsible, and flexible approach to work with a strong work ethic;
• Prior experience in the front office function in a similar environment;
• A minimum of 1+ years of front office experience in a hospitality environment;
• Exceptional customer service skills; including friendly customer service demeanour;
• Proven ability to be a proactive individual with strong organisational and time management skills;
• Well-developed problem solving and analytical skills, excellent communication skills;
• A passion for exceeding guest expectations and providing a high standard of guest service;
• A strong eye for detail and a focus on accurate reporting;
• Strong written and verbal communication skills;
• Exceptional personal presentation and grooming and
• A strong appreciation and compliance of workplace safety.

This is a casual role working over a 7-day roster: including weekdays, weekends and public holidays. To apply, please email your application, current references, and a covering letter that clearly demonstrates your suitability for the position to:

Candidates must be available to work day and evening shifts across a 7-day roster including weekdays, weekends and public holidays.

Peter Clark

General Manager

*Confidential enquiries and requests for further specific information about the role are welcome via email to Peter.

*Only applicants with current rights to work in Australia will be eligible to apply for this role.

*We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.

1834 Hotels is a growing network of hotels, motels and resorts across Australia. Key to the management company's recent growth and success is its staff and recruiting exceptional candidates that fit with the company's culture is paramount.