Senior Business Analyst

Location: Melbourne (Hybrid)

In this position, you'll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at  

We give you a world of potential

We have an exciting opening to become a part of our Computershare Utility Services team as a Senior Business Analyst. The opportunity is currently available in Melbourne.

If you are looking for a challenging and rewarding role, then we want to hear from you. Please submit your application today and take the first step towards joining our dynamic and innovative team.

A role you will love

Computershare Utility Services is a division within Computershare providing end to end managed services, consulting and solutions to Utility clients.

The Senior Business Analyst Role will operate within the Project Management Office team and deliver Process, organisational and system change, consulting and continuous improvement solutions across multiple external and internal clients.

The Senior Business Analyst Role is also required to work collaboratively across teams within Computershare Utility Services leading the requirements and supporting solution design for project, change management and consulting related activity.

Some of your key responsibilities will include:

• Plan and monitor the appropriate business analysis approach, requirements approval process and risks
• Conduct stakeholder analysis to effectively obtain and capture requirements
• Communicate requirements effectively with stakeholders to ensure common understanding
• Identify and communicate risks and issues that may impact plans and/or scope
• Ensure requirements fulfil project goals, objectives and stakeholder's needs
• Assess and validate solution proposals
• Provide input into test planning and execution and work collaboratively to assist with implementation
• Manage business analysis performance by upholding Computershare's methodologies, BA practices, SDLC, and compliance requirements
• Adapt approach to respond to changing organisational priorities
• Participate in solution design with Technical Architects
• Mentor and guide other less senior business analysts

What will you bring to the role? 

• Minimum of 4 years' experience as a business analyst
• Experience with utilities business processes, business rules and market transactions
• Strong knowledge of the Customer Service and Customer Operations utilities functions with a strong understanding of customer life cycles
• Knowledge and understanding in developing and maintaining client and stakeholder relationships
• Familiarity with collaborative tools such as Trello, teams, Jira to manage and prioritise work
• Familiarity with Agile ways of working
• Outcome focussed with attention to detail
• Strong stakeholder management skills, particularly when expectations need to be managed due to change in circumstances

Desired experience:

• Strong knowledge of Utility services products including billing applications, 3rd party vendor products and internal applications
• Knowledge and experience in the Australian utility retail industry in water, gas or electricity
• Knowledge of Agile methodology for business analysts

(Shortlisted candidates will be contacted in the week of 5th of January for an interview)

Rewards designed for you   

Flexible work to help you find the best balance between work and lifestyle. 

Health and wellbeing rewards that can be tailored to support you and your family. 

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.   

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. 

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit