CRM Solutions Delivery Lead

About Fileroom

Fileroom is a growth and digital solutions agency helping industrial, mining, manufacturing, education and healthcare companies modernise their systems, unlock clearer sales and marketing insights, and deploy HubSpot and Aircall in ways that truly drive revenue and customer experience.

As a HubSpot Solutions and Aircall Partner, we deliver CRM implementations, RevOps programs, ERP and other platform integrations, and data-driven system designs for clients across APAC and North America.

Our work blends strong strategy, disciplined execution, and modern CRM architecture — with quality and clarity at the centre.

We're expanding our senior delivery capability and are looking for a
CRM Solutions Delivery Lead
to work with us to deliver complex HubSpot, Aircall, RevOps, and CRM projects.

Join our team in Perth, at our Head Office, or work remotely for the right candidate.

The Opportunity

As the CRM Solutions Delivery Lead at Fileroom, you will take ownership of the technical services delivery function: HubSpot architecture, RevOps implementations, integrations, and go-lives.

You'll work closely with our Directors, CTO/Solutions Architect, and Implementation team, and account/project managers to ensure projects are:

• Well designed
• Well executed
• Delivered on time
• Easy for clients to use and grow with

You'll still be close enough to the work to be credible, but your core value is
direction, standards, and unblocking
.

What You'll Do

• Lead the technical delivery of HubSpot, Aircall and RevOps projects.
• Set and review technical approaches, including data models, processes, integrations, and migration strategies.
• Partner with our Solutions Architect on system design and act as the accountable owner for how those designs are implemented.
• Support and coach the technical team (implementation, RevOps specialists, developers) so they can execute with confidence.
• Work with the team to keep work flowing smoothly, with clear priorities and visibility of risks.
• Join key client sessions to explain solutions, handle technical questions, and provide guidance during planning and launch phases.
• Oversee go-live windows for key projects, ensuring testing, UAT, and cutover plans are robust and supported.
• Contribute to continuous improvement of our delivery standards, documentation, QA processes, and internal technical practices.

What You Bring to Role:

• Strong hands-on background in
  HubSpot
  across multiple Hubs (Sales, Service, Marketing, Ops; CMS a bonus) including Breeze AI and knowledge of Agents.
• Experience with or the ability to learn and get certified in
  Aircall Solutions,
  including AI Assist, and Agents.
• Solid experience designing and delivering end-to-end CRM or RevOps implementations, including knowledge in data engineering, modelling and custom objects, lifecycle and pipeline design, workflow and automation design, reporting and attribution,
• Familiarity with custom integration applications and APIs:
• When to use out-of-the-box integrations vs custom approaches.
• Understanding of webhooks, sync behaviour, and common integration patterns.
• Experience in an agency or consulting environment where you've needed to balance best practice, timelines, and commercial reality.
• A communication style that is clear, straightforward, and confident when you need to draw a line.
• Calm and solution-oriented when projects get complex.

How You Like to Work:

You'll thrive in this role if you:

• Enjoy being the person people come to when they're stuck and need a clear path forward.
• Like working across multiple projects and industries rather than being embedded in a single internal system.
• Are comfortable coaching others, not just doing the work yourself.
• Take ownership of outcomes and care about long-term client success, not just go-live dates.
• Are self-motivated and curious by nature and love continuous learning

What's on Offer at Fileroom?

• A great opportunity
  to shape and lead the technical delivery function in a growing HubSpot agency, with a solid reputation for delivering successful, complex projects.
• Collaboration with an experienced team
  that values quality, straight talk, and long-term client partnerships.
• Diverse Client Portfolio
  : Engage with various industries and business sizes, enhancing your technical expertise
• Innovative Environment
  : Be part of a forward-thinking team that embraces modern technologies
• Professional Growth
  : Access clear career pathways and support for certifications
• Competitive Package
  : Enjoy market-based remuneration that recognises your skills
• Work-Life Balance
  : Benefit from flexible working arrangements, including remote options
• Collaborative Culture
  : Join a dedicated team committed to delivering exceptional client outcomes

Ready to Apply?

If this sounds like you, send through your CV and a short overview of how your experience aligns with the job role. We're also interested in how you think and lead
Please take the time to apply properly.

Apply with your resume and a cover letter
demonstrating your experience against the job criteria.