Claims Officer

Primary DetailsTime Type: Full timeWorker Type: Employee

Claims Officer – Latent & Special Risk

• Open to Parramatta or Melbourne Location

• Permanent, Full-Time role

The opportunity 

We currently have an opportunity for an experienced Liability Claims Officer to manage Latent & Special Risk claims on a permanent full-time basis. The role will see you proactively manage a portfolio of highly sensitive, confidential and historical Liability claims ensuring that quality customer service is provided. 

The key responsibilities for this role include the following, but not limited to: 

• Efficient management of the claims process, resulting in accurate completion and validation of claims 

• Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed 

• Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public 

• Ensuring compliance with relevant statutory guidelines and standards 

• Initiation and completion of any recoveries from third parties 

• Self-audit of claims files to ensure positive internal audits 

• Response to enquiries in an accurate, timely, professional and courteous manner within Privacy guidelines 

Your story so far

• Strong technical claims experience and expertise in managing complex Latent & Special Risk claims is preferred.

• Strong technical claims expertise in specialty classes of insurance, including managing complex bodily injury, including psychiatric and psychological injury, with sound decision-making based on technical, investigative, and medical reports.

• Proven understanding of underwriting procedures and policy wordings across a diversified liability portfolio.

• Skilled in engaging and collaborating with external providers such as loss adjusters, lawyers, and consultants.

• Expert knowledge and practical application of the General Insurance Code of Practice.

• Effective relationship-building with clients and customers, maintaining confidentiality and resilience.

• Capable of participating in alternative dispute resolution processes.

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. 

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen

Rewards & Recognition:

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

• Family First Friendly Workplace accredited employer since 2021

Benefits:

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks' gender-equal flexible leave for all new parents, including paid super

• Voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• A range of discounts on insurance products, car hire, hotels, goods and services

APPLY NOW and let's make it happen 

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 06/09/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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