Care Partner

• As a Care Partner (HCP), you'll play a vital role in guiding individuals through their care journey, ensuring they receive high-quality services tailored to their unique needs and goals.
• $ $ generous salary packaging to boost take-home pay
• Enjoy a stable work environment that genuinely offers a supportive work-life balance, ongoing training and development opportunities, and a range of employee benefits designed to enhance your well-being.

Are you passionate about making a real difference in people's lives?

As a Care Partner (HCP) with CatholicCare Central Queensland, you'll be at the heart of helping clients maintain their independence, wellbeing, and connection to the community.

This rewarding role allows you to build meaningful relationships with clients, guide them through their care journey, and ensure they receive high-quality, person-centred support tailored to their goals and needs.

About the role:

The Care Partner (HCP) is responsible for supporting a defined portfolio of clients within the various Community Care funding subsets, with a focus on HCP clients. The

role serves as the primary contact point for clients whilst supporting them to maintain their health and wellbeing. Furthermore, the role provides comprehensive oversight

of the Client Service Delivery Agreements, ensuring exceptional customer service and facilitating clients' understanding of available program funding and services.

The Care Partner (HCP) works in partnership with clients to identify their individual goals and collaborates with their service team to consistently deliver high-quality care

that aligns with these objectives. Additionally, the Care Partner plays a crucial role in driving business growth through strategic sales initiatives.

Key objectives of this role include:

Provide information, support and referrals and complete appropriate intake processes and assessments;

Develop personalised care plans with the client, which address the clients' unique care needs, and outline how services will support them achieve their goals;

Ongoing monitoring of clients' progress against the identified care goals, conducting reviews and assessments needed to ensure full support;

Collaborate with service coordinators to secure appropriate service bookings that align with clients' identified goals;

Oversee client budgets to ensure services are delivered in compliance with legislative guidelines;

Ensure clients can exercise choice and control within the framework and structure of their funded programs.

The Care Partner (HCP) ensures that all services are provided in accordance with the standard of care as per the relevant funding body as articulated in the relevant program

manual. This position may be required at times to assist other funding types (when staff coverage is required).

What we are looking for:

Essential:

Minimum two (2) years' demonstrated experience in care management, working within the Disability, Aged Care or broader Community Care sectors;

Demonstrated experience supporting individuals through the development of care goals and personalised care plans; and

Current Driver's license (QLD).

Desirable:

Formal training in Case Management through a recognised course/program.

Core Competencies

High level of verbal and written communication skills, enabling clear and effective interaction with clients, families, and stakeholders, including those with limited capacity;

High level of accuracy in managing client records, contracts, and financial documentation;

Sound level of problem solving and decision making to identify client needs and make informed decisions in line with ethical standards and corporate policies and procedures;

Sound level of practical application of the cultural, religious and individual differences of clients and the families / supporters;

Sound level of competency in developing and implementing sales strategies to attract new clients and expand service offerings; and

Demonstrated ability to provide exceptional client experience through responsive service and continuous improvement.

Why join CatholicCare?

At CatholicCare, our people are at the centre of everything we do. We're a large, vibrant not-for-profit organisation providing services across Central Queensland — from Mackay to Bundaberg and out to Longreach.

So what's great about CatholicCare?

A values-driven organisation committed to making a difference.

Supportive team culture with mentorship and professional development opportunities.

Our people are at the center of everything we do.

We're an organisation with big plans - our 430 strong workforce continues to grow and there's no plan to stop any time soon

Access to Employee Assistance Program and wellness initiatives.

Meaningful work where you can contribute to positive organisational change.

How to Apply

Don't wait — apply now and start making a genuine impact in your community.

To apply for this fantastic opportunity, please submit:

Your current resume

A cover letter addressing the key aspects of the role

Don't miss out Apply today and be part of a team at CatholicCare Central Queensland.

NB: All offers of employment are subject to the satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children, prior to commencement.