Product Support Consultant

1 week ago

Sydney, New South Wales, Australia JobAdder Full time $90,000 - $120,000 per year

Perks & Benefits:

  • Competitive Salary and annual remuneration reviews.
  • Health & wellness benefits to support your physical and mental well-being.
  • Remote work model with co-working options available.
  • Supportive team – Fun, caring colleagues with regular team-building activities and social events.
  • Career experiences – Lateral, vertical, and rotational opportunities for development.
  • Generous leave – Including birthday leave, a Joy day every quarter, and extra time off over Christmas.
  • Paid parental leave – Generous leave, plus continued superannuation contributions while you're off.
  • A happy, respectful and energetic work environment where 95% of employees recommend working at JobAdder (check out our Glassdoor reviews)

Role

Our Support team here at JobAdder reflects the human side of our product. Every query is different from the next. Whilst you will endeavour to resolve most enquiries in the first touch, it's your responsibility to ensure that each issue is seen through to a satisfactory outcome.

  • Receiving and responding to customer product enquiries and issues via phone, email, and live chat.
  • Taking tickets for a variety of reasons including answering frequently asked questions, troubleshooting and technical issues or bugs.
  • Escalating technical issues and working with Development to resolve the issue.
  • Reaching out to new clients to work one on one as they go live with the system.
  • You are supporting the user to use our software products more effectively and will be able to utilise Zendesk to help in your endeavours.
  • We'd LOVE to find someone who is happy to work New Zealand hours which are the Sydney hours listed below;
  • 6.30am - 3.30pm Mon-Thurs
  • 6.30am - 1.30pm Friday.

You

  • Previous experience in a customer support or service role within SaaS.
  • You are the kind of Support Professional who can think on your feet and will not give up until there is a solution and the client is happy.
  • You will enjoy speaking to lots of different clients and thrive on solving problems for them.
  • You will be an efficient multitasker with demonstrated time management and prioritisation skills
  • Able to work the hours mentioned above.

About JobAdder:

At JobAdder, we're not just another software company — we're a global leader in recruitment technology. With over 200 passionate team members across 5 countries and 25,000+ users worldwide, we're reshaping the future of hiring. Our powerful recruitment management platform empowers companies and agencies to streamline their processes, gain a competitive edge, and connect the right people to the right roles.

We believe recruitment is all about people. Our mission? To help recruiters focus on what really matters — building meaningful, impactful relationships and changing lives — by removing the mundane administrative tasks that slow them down. With JobAdder, we supercharge productivity, increase efficiency, and ensure that recruiters can truly focus on the human side of their work.

We're on a journey to make recruitment smarter, more joyful, and more efficient for everyone. Our vision is to become the world's most-loved recruitment platform, and every team member contributes to our success through our core values: Empathy, Customer Focus, Innovation, and Results.

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