Family, Youth and Children's Services Branch Support Officer

Family, Youth and Children's Services Branch Support Officer

Permanent - Part Time Position – 36.5 hours per week

Band 4 - starting at $70, Pro rata) + super(RDO applicable for full-time 38 hours per week only)

• Supportive and Friendly team environment where we value growth and development
• Hybrid/flexible working arrangements and an emphasis on work/life balance
• Work in a dynamic and collaborative environment

Yarra's Family, Youth and Children's Services Branch plans and delivers services for children, young people and their families. A small branch administration team supports the HR, management and service planning functions of the branch.

This position directly supports branch administration by:

• Supporting the day-to-day administrative requirements of the FY&CS branch.
• Supporting the FY&CS Branch with business systems improvement projects.
• Ad-hoc backfilling for Customer and Business Support Officers.
• Contributing to development and delivery of effective business and customer support through the provision of high-quality customer service for internal and external clients.

What qualifications and experience you will need for this role?

• Beyond secondary education, typically post trade certificate or post-secondary qualification below degree/diploma level, or knowledge and skills through on-the job-training.
• Relevant business or customer service training e.g. TAFE or VCE studies.
• Experience in a responsible customer and business support or administrative support role.

We are seeking candidates who are:

• Customer service focused.
• Committed to understanding the diverse needs of the services delivered by our branch.
• Able to work collaboratively and building relationships through rapport and trust.
• Productive in a team environment and can manage their own workload whilst maintaining a positive and resilient attitude.

If this position has you interested and you believe that you have the right skills, experience and passion for this role please apply via the Yarra City Council Careers Portal.

In your application, please include/attach your Resume and 1-page Cover Letter. In your Cover Letter, provide a brief overview addressing the Key Selection Criteria (KSC) as outlined in the Position Description. A separate document addressing KSC is not required.

For further information, please see the Position Description below or contact Marie Brancatella, Team Leader Branch Administration on

FYCS Branch Support Officer - Position Description (September

Applications close on Tuesday 23 September 2025, at 11:55pm.

*This position is subject to satisfactory Police Check and a Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

At Yarra Every Job is a Climate Job Acting on the climate emergency requires that we change the way we think, make decisions, and prioritise action. We must embed proactive climate responses in the ways we govern, live our lives, and conduct our work. Every choice we make today and into the future will have an impact; this is true for Council and the community. Acknowledging the scale of this crisis, at Yarra we are committed to ensuring that every job is a climate job meaning that each staff member will play a key role in shaping our climate response.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.