Service Coordinator

2 days ago

Melbourne, Victoria, Australia Truck Tech Group Full time

Company Description

TRUCK TECH is a rapidly growing company with over 140 employees, four locations, and more than 50 Field Service units across Australia. We specialize in fleet maintenance and repair for heavy vehicles, ensuring minimal downtime while prioritizing safety, compliance, and efficiency. As an approved BYD Australia repairer, we work with both traditional and electric vehicles, staying at the forefront of innovation in the industry. Guided by core values like safety, teamwork, and integrity, we strive to create an inclusive workplace where hardworking individuals who share our values can thrive and develop. Join us in maintaining Australia's heavy vehicle fleets and driving the country's economy forward.

Role Description

This is a full-time, on-site role for a Service Coordinator located in Melbourne, VIC. The Service Coordinator will manage the daily operations of the service department, including scheduling maintenance and repair jobs, coordinating with technicians, and ensuring that customer needs are met efficiently and professionally. The role involves providing excellent customer service, tracking service progress, managing documentation, and supporting the team to meet company goals. The coordinator will prioritize efficient workflow while upholding the company's values and commitment to quality service.

Qualifications

  • Strong organizational skills, scheduling expertise, and the ability to manage multiple tasks effectively.
  • Customer service skills, with experience in ensuring exceptional client experiences and addressing concerns professionally.
  • Knowledge of fleet maintenance, repair coordination, and heavy vehicle operations is highly desirable.
  • Critical problem-solving skills, focusing on efficiency and safety in daily operations.
  • Excellent communication skills, both verbal and written, and the ability to collaborate effectively with team members and clients.
  • Proficiency with technology and digital tools for managing maintenance schedules and documentation.
  • Familiarity with workplace safety practices and a commitment to safe work environments.
  • A background in automotive or truck services is advantageous but not mandatory.

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