Estimator/Supervisor - Insurance Building

Join Our Team at White Wolf Constructions

White Wolf Constructions, an insurance repair builder prioritising quality and care in everything we do, is seeking a skilled and experienced Estimator/Supervisor to join our expanding team based in the Port Macquarie region.

About Us:

Founded in 2009 by professionals in carpentry and construction, we are passionate about construction and helping people. We pride ourselves on delivering the highest quality service and workmanship. Partnering with some of Australia's largest insurance companies, our reputation is built on excellence and continuous improvement. Join WWC to be part of a company dedicated to being the best and bringing out the best in our team.

The Opportunity:

Role: Insurance Building Estimator/Supervisor

Having conducted objective, accurate and comprehensive assessment of insurance claims, work with the Claims Coordinator and trades to drive the end-to-end repair process, ensuring optimal customer experience and quality outcomes, compliance with relevant WHS, building standards and WWC processes and procedures. Ensure proactive communication and coordination with stakeholders, maximising financial outcomes, expediting the invoicing cycle, and ensuring adherence to White Wolf Construction and insurance partner KPIs.

Reporting To: Estimating and Supervising Manager and Estimating and Supervising Leads

Key Responsibilities:

• Conduct accurate, comprehensive and impartial assessments and prepare reports scopes of work and quotes in accordance with industry and White Wolf Constructions standard.
• Manage the end-to-end repair process following comprehensive and accurate assessment of insurance claims.
• Work closely with the Claims Coordinator and trade partners to plan, schedule and deliver quality and timely repair works.
• Ensure all repairs meet relevant WHS requirements, building standards and White Wolf Constructions processes and procedures.
• Maintain proactive, timely communication with all stakeholders, including insurers, insured parties and trade partners.
• Support the desktop Estimator/Supervisor team, as required, by providing additional desktop capacity in response to increased demand, including Make Safe reviews and invoicing, or site attendances and supervisory support where required.
• Drive a proactive, positive and consistent customer experience throughout the repair lifecycle.
• Monitor job progress, address issues promptly and ensure quality outcomes.
• Manage financial performance through accurate scopes, variation control and cost oversight.
• Expedite the invoicing cycle by ensuring documentation, approvals and work orders are completed accurately and on time.
• Achieve and maintain White Wolf Construction and insurance partner KPIs, including timeframes, quality metrics and communication standards.

Customer Service:

• Deliver exceptional service with excellent written and oral communication skills.
• Build strong transparent and trusting relationships and effectively resolve challenges.

Benefits:

• Competitive salary based on experience, industry-specific equipment, uniform.

What We Offer:

Meaningful work: We are here to help.

Passionate Leadership: Our management leads by example.

Experienced Team: Work alongside seasoned professionals in a cohesive environment.

Advanced IT Platforms: Utilise bespoke systems designed for our industry.

Comprehensive Support: Our head office team supports all aspects of insurance repairs.

Continuous Learning: Collaborate with industry experts for ongoing development and improvement.

Empowered Workforce: Strong leadership supports and empowers staff to excel daily.

Who We Are:

• We work as a team (The Wolfpack)
• We are loyal to each other and the business.
• We care about what we do, and all involved.
• We are strong & determined.

Our Values:

• Quality
• Integrity
• Professionalism
• Innovation
• Safety
• Accountability

How We Behave Toward Each Other:

• Positivity
• Appreciation
• Consideration
• Trust

What is Essential:

• Trade qualified (preferred)
• Insurance building industry experience is highly regarded
• Experience in estimating, scheduling, and supervising trades and repairs (insurance-related preferred)
• Knowledge of National Construction Code, Building Regulations, and Workplace Health and Safety requirements
• Team player with excellent communication skills
• Competence with repair management systems, Microsoft Office, and a quick learner of new systems
• Keen eye for detail in interpreting scopes of work
• Exceptional organisation and time management skills
• Strong attention to detail ensuring the highest quality of repairs
• Proactive and team-oriented with a commitment to safety

Employee Perks:

• Supportive, safe, and encouraging workplace culture
• Competitive remuneration package based on experience
• Individual KPIs with incentives and bonus structure
• Yearly performance reviews
• Employee referral programs
• CAT/Event bonus structures
• Seamless induction, professional development, and learning opportunities.
• Modern office facilities and resources
• Hybrid work model

"Pursue Excellence with White Wolf Constructions".

Apply now to be part of our dynamic team

Please note: We are not currently accepting applications from recruitment agencies or third parties. Only direct applications from candidates will be considered.