Sales & Performance Coach

Coach and empower leaders to drive growth, retention, and performance across our Business Growth teams

About the role

As a Sales & Performance Coach, you'll play a key role in developing sales and service leadership capability across Business Growth. You'll support initiatives and projects that align with HCF's strategic objectives for membership growth and member centricity.

Your focus will include

• Coaching and mentoring leaders to uplift performance and capability
• Supporting growth and retention initiatives across the Fund
• Enhancing member satisfaction and advocacy through leadership development
• Building strong stakeholder relationships to enable success
• Driving engagement, cultural uplift, and change readiness
• Contributing as a Sales and Service Leadership SME in cross-functional projects

About you

You're a motivated coach with a passion for performance and leadership development, and bring:

• Proven experience in coaching within sales and service environments
• Strong understanding of contact centre dynamics and member experience
• Excellent communication and influencing skills
• A results driven and growth focused mindset
• Confidence in running 1:1 coaching and group sessions

This role offers a hybrid work arrangement, with time split between our Parramatta and Sydney offices and two days working from home each week.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion

We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition –

to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.