Store Manager

Job Description

The Company

Hi, we're Diamonds Factory

Founded in 2008, we set out with a clear purpose — to transform the way people buy diamond jewellery by offering exceptionally high-quality, affordable pieces. With years of experience and craftsmanship behind us, we're proud to be recognised as one of the most trusted jewellery brands in the market. We take great joy in helping our customers celebrate life's milestone moments with timeless beauty.

In Australia and New Zealand, our presence is steadily expanding. With several established locations and exciting new stores on the horizon, we're continuing our path of growth. As we consolidate our position in this region, we look forward to new opportunities that will further strengthen our brand and customer connections.

About the Role

We are seeking an experienced and dedicated Store Manager to join our team. In this role, you will play a pivotal part in upholding our brand's reputation for excellence and luxury, while overseeing daily operations and driving sales performance.

Join us in our pursuit of excellence and become part of an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our valued customers.

Job Requirements

How You'll Contribute

• Lead and Inspire: Motivate and mentor your team to achieve sales targets, foster collaboration, and maintain a positive, high-performing work culture.
• Deliver Exceptional Client Experiences: Ensure every customer is greeted with warmth, professionalism, and expert guidance to create lasting relationships.
• Drive Sales Excellence: Develop and execute sales strategies, monitor performance against KPIs, and influence store profitability through strong commercial awareness.
• Champion Product and Brand Knowledge: Promote deep understanding of our jewellery collections, materials, and craftsmanship while embodying the Diamonds Factory brand with professionalism and passion.
• Maintain Store Standards: Oversee visual merchandising, cleanliness, and stock management to ensure an inviting, luxurious, and well-organised store environment.
• Ensure Compliance and Safety: Uphold company policies, health and safety standards, and security measures while continuously seeking customer feedback to enhance service and store operations.

Job Responsibilities

Qualifications & Experience We Look For

• Proven Luxury Retail Experience: At least 5 years in luxury retail (ideally jewellery), with a strong record of exceeding sales targets and delivering outstanding customer experiences.
• Client Engagement Expertise: Skilled in building relationships with high-end clientele through exceptional communication, listening, and interpersonal skills.
• Leadership & Problem-Solving: A proactive team player with strong problem-solving abilities and adaptability in a dynamic, fast-paced environment.
• Technical & Operational Proficiency: Confident in learning and using new software systems to support efficient store operations and performance tracking.
• Passion for Luxury & Detail: A genuine enthusiasm for fine jewellery, a keen eye for aesthetics, and unwavering attention to detail and professionalism.

Job Benefits

Benefits

• Employee Referral Rewards: Earn cash bonuses for recommending great talent.
• Exclusive Discounts: Enjoy special employee discounts on our luxury jewellery collections.
• Celebrate Your Birthday: Take a paid day off to mark your special day.
• Perkbox Access: Unlock shopping discounts, wellbeing rewards, and peer recognition through our Perkbox platform.
• Enhanced Leave & Support: Benefit from comprehensive leave policies and supportive workplace frameworks.
• Career Growth: Partner with a global luxury brand expanding across Australia and New Zealand, with ongoing learning and development opportunities.
• More to Come: Exciting new benefits are on the horizon

We're an equal opportunity employer and value diverse perspectives. Even if you don't meet every requirement, we encourage you to apply.

Shortlisted candidates will complete a 30-minute phone interview, followed by a second-stage interview with the hiring manager.

Our Commitment to Diversity & Inclusion

Neve Jewels Group is proud to be an equal opportunity employer. We are dedicated to fostering a work environment that supports, inspires, and respects all individuals. We do not discriminate based on gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or any condition that cannot be shown to be relevant to job performance.