Premium Guest services

2 weeks ago

Melbourne, Victoria, Australia Compass Group Australia Full time $60,000 - $80,000 per year

At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.

With our business expanding in our premium guest services sector Rapport, we are excited take over a new location in Melbourne CBD, commencing mid-July

Due to this we are on the lookout for guest service extraordinaries. Full time positions available: Reception Manager, Corporate Receptionist and two Concierge positions.

These positions offer full-time hours, Monday to Friday, on a rotating roster between 8:00am and 6:00pm. This is an opportunity to showcase your premium expertise and passion for delivering exceptional guest experiences. Apply now

Reception Manager: Key Responsibilities:

  • Lead and mentor a small high-performing guest services team
  • Manage office audits, floor plans, and space utilisation projects
  • Drive improvements in operational performance and service delivery
  • Oversee client-facing tasks: calls, project tracking, SLA-based responses
  • Handle escalations and ensure timely issue resolution
  • Coordinate office events, power-downs, and major initiatives
  • Uphold and exceed client KPIs and service levels

Corporate Receptionist: Key Responsibilities:

  • Deliver a warm, professional first impression to all guests and clients
  • Maintain pristine presentation of reception and meeting spaces
  • Manage meeting room bookings and provide timely updates
  • Handle email, phone, and intranet enquiries efficiently
  • Support diary management, mail distribution, and admin tasks
  • Provide front and back-of-house operational support as needed

Concierge – Key Responsibilities:

  • Manage visitor check-in, passes, and access in line with security protocols
  • Ensure a polished and premium reception environment
  • Act as a key point of contact for all guest-related queries
  • Assist the Reception Manager with compliance, training, and reporting
  • Build strong relationships with clients and act on feedback proactively

You will bring:

  • Professional, polished, and confident dealing with senior executives
  • Excellent interpersonal skills with a strong customer focus
  • Advanced Microsoft Office skills with keen attention to detail
  • Previous experience in high-profile corporate or media environments
  • Proven leadership and team management (Reception Manager only)
  • Exceptional account management experience with C-suite stakeholders

What You'll Gain:

  • Access to 100+ exclusive retail discounts
  • Ongoing training and development opportunities
  • Clear career progression and internal mobility
  • Work-life balance in a premium, supportive environment

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