Manager, Innovation and Service Development

Job no: 572541
Work type: Full-time
Location: Flexible, Melbourne - Burwood
Categories: Administration

• Based at our Melbourne, Burwood Campus + hybrid work arrangements
• Full-time and fixed term for 2 years
• HEW 8 $114,231 - $130, % Superannuation (pro rata, part time)

Why work with us?

Deakin is a Victorian university with a global impact. We are agile and innovative, and committed to making a positive impact through our excellence in education and research and the contributions we make to the wider community.

The Health Consumers Centre (the Centre) is a part of the Deakin Institute for Health Transformation. The Centre aims to enable and improve the engagement of communities and people with lived experience within health and related sectors. We advocate for high-quality engagement as standard practice. We contribute to building the trust, evidence, systems, skills and confidence needed to ensure this work leads to meaningful influence and lasting impact.

As Manager, Innovation and Service Development for the Health Consumers Centre you will:

• Contribute to growing and diversifying the funding base through consultancy, fee-for-service activities (with government, health services, research institutes, NGOs), research grants, philanthropy, membership models, and strategic partnerships.
• Lead the development of new service offerings and packages in response to emerging needs and opportunities.
• Coordinate the development of proposals, including gathering inputs, drafting content, and managing timelines in partnership with the Business Development team.
• Manage and optimise systems and tools such as Smartsheet to support business pipeline management, stakeholder engagement, project management, process efficiency and inform routine monitoring and periodic reporting.
• Lead the collaborative development of critical systems, platforms, infrastructure, policies, processes and tools to support consumer and community engagement practice in line with the Centre's strategic priorities.

In a typical day/week, you will:

• Proactively engage with diverse stakeholders, analyse complex issues, evaluate multiple options, and negotiate effectively while valuing and integrating a range of perspectives.
• Evaluate progress, adapt to changing priorities, and overcome obstacles to deliver high-quality outcomes.
• Leading strategic projects to develop and improve the platforms, systems and tools that support the Centre's engagement practice and operations
• Foster collaboration by integrating diverse perspectives, forming ethical, mutually beneficial partnerships, and building shared goals to exchange knowledge and co-create solutions

To be successful, you'll have:

• Post-graduate qualifications and experience in working with people across the health and related sectors to develop research and/or consultancy service funding proposals or an equivalent combination of relevant experience and/or education and/or training.
• A track record of successful business development and stakeholder engagement, including securing funding through consultancy, grants, philanthropy or partnerships in sectors such as government, health, or research.
• Proven ability to design and implement service offerings, including experience with costing models, pricing strategies, and coordinating proposal development for a range of funding sources.
• Sound knowledge of the health funding landscape (research, government, NGO-initiated) and assessment of research and/or consultancy proposal quality and competitiveness.
• Well-developed communication, advocacy, negotiation and relationship management skills including the ability to liaise with academics and colleagues at all levels and advocacy for the Centre, the Institute for Health Transformation and the Faculty's capabilities.

Here's how to apply:

Please submit your updated resume along with a brief cover letter outlining your relevant skills and experience by clicking the 'Apply' button.

For a confidential discussion regarding this role, please contact Alison Coughlan (Senior Manager, IHT Health Consumer Centre) via email at ***************

For a copy of the position description, please see below: PD-Manager Innovation and Service

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.