Retail Store Manager Bayside or Mornington Peninsula

Family Life Social Enterprise Op Shops

• Work locally in Bayside or the Mornington Peninsula and support your community
• Lead a passionate team of volunteers and staff
• Enjoy a friendly, supportive and values-driven culture
• Permanent, Full-Time or Part-Time hours to suit your lifestyle
• Retail Level 8, $64,121.20 FTE + Generous Salary Packaging + Super

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.

About the role

Step into a space where style meets purpose. At Family Life Op Shops, we're not your ordinary Opportunity Shop—we're a vibrant part of the community, creating real social impact through every sale. As Store Manager you'll lead a passionate team of staff and volunteers in a beautiful retail environment, helping customers discover treasures while supporting life-changing programs across Victoria.

We have two opportunities available: one in Bayside and one on the Mornington Peninsula. These roles can be full-time or part-time to suit your lifestyle, and require availability on weekends, evenings, and public holidays.

A day in the life

• Lead your team to exceed sales targets while fostering a warm, inclusive atmosphere.
• Inspire and develop your team to deliver exceptional customer service and community engagement.
• Curate visually appealing displays that reflect the unique charm of our donated goods.
• Manage stock flow and donations to maximise value and minimise waste.
• Ensure the store is safe, welcoming, and aligned with Family Life's values.
• Create rosters that support team wellbeing and meet store needs.

What your will bring

• Previous leadership experience in retail desirable.
• A passion for community impact and sustainable fashion.
• Strong customer service skills and a flair for visual merchandising.
• Proven ability to meet sales targets and KPIs with positivity and purpose.
• A collaborative, energetic attitude that uplifts your team and customers.

Who we are

Family Life is a specialist family services provider with over 50 years' experience supporting children, families and communities. We believe every family deserves to thrive in a safe and supportive community, and we work alongside clients and partners to build capable communities, strong families, and thriving children.

Known for our innovation and whole-of-community approach, we're committed to creating lasting, positive change and fostering resilience and healthy relationships.

Our network of Op Shops and warehouse, supported by dedicated volunteers, operates as a Social Enterprise - facilitating local community connections and promoting reuse and recycling. As a values-driven organisation, we live the
Family Life Way
, working together to strengthen the communities we serve.

Working at Family Life is more than just a job. It's the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.

Additionally, you will have access to:

• Competitive hourly rate with penalty rates for evenings, weekends, and public holidays.
• Monthly performance bonuses.
• Wellbeing leave
• Structured onboarding and ongoing training.
• Access to our Employee Assistance Program for wellbeing support.
• The chance to be part of a mission-driven organisation making a real difference.
• Access to salary packaging up to $18,500 (tax free income)

How to Apply

If you're a passionate retail leader with a heart for community and a head for business, we'd love to hear from you.

Apply today and help us create stores with purpose and heart.

You can view the full position description and submit your confidential application—including a CV and cover letter addressing the key selection criteria—via the Family Life Careers page.

For further information regarding the position please contact Liz Thomas, Head of Retail on

*We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.

Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.