Operations Manager

Baker Bleu are looking for an experienced and motivated Front of House professional to join the leadership team and oversee Front of House operations across our Melbourne & Sydney stores.

Known for our dark crust sourdough, delicious pastries, generously filled fresh sandwiches, sourdough pizzas and excellent coffee, Baker Bleu is an iconic, growing business with 5 locations across 2 states.

We're an industry leading brand who take pride in continued innovation to ensure we remain at the forefront of our industry. We endeavor to work with the best across all parts of our business including coffee, ingredients, equipment, interior and brand design and that extends to our people.

About the role:

Reporting to the General Manager, as the Retail Operations manager, you'll be responsible for overseeing the successful operation of our retail stores. You'll ensure quality standards are consistently met across customer service, store presentation and quality.

You'll ensure Store Managers are meeting their cost control targets, as well as overseeing recruitment and selection, forward planning, induction, training and more, to ensure we're always acquiring and nurturing new talent.

You need to be a big picture thinker - Looking ahead to help shape the business - Ensuring our systems and processes are always evolving to meet the needs of the business as we continue to grow.

Additionally, you'll help shape our stores - Contributing to the design of our store fit outs to ensure they meet operational needs, as well as work through the process of new store openings all the way from concept to opening day.

This is a large role for a skilled, ambitious and experienced candidate with ongoing growth and development, and plenty to sink your teeth into.

What's in it for you?

We expect a lot from our people, and in turn they can expect a lot from us. With significant growth planed over the coming years, this is a great opportunity to join our team in a senior leadership position. We are passionate about offering a product that is an industry benchmark, and continued innovation to remain at the forefront of our industry.

We offer internal and external management training to ensure you're equipped with the skills to succeed in your role and bring up the team around you.

We're committed to looking after the wellbeing of our people — not just at work, but in life as a whole. That's why we offer a confidential and free Employee Assistance Program (EAP) to support you through life's challenges, big or small.

Additionally, we have partnered with several local gyms, Pilates and yoga studios to offer some fantastic discounts to our team, to help them to stay active.

We can offer:

• The opportunity to develop and grow with the business - We have big plans for the future and are serious about ongoing training and development
• A robust, fulfilling role with plenty to sink your teeth into
• Bread, coffee and pastries on tap
• EAP service for all staff
• Discounts across several local gyms and health clubs
• Great working hours – Daytime shifts only
• Exceptional, market leading product – Work with a brand you can be proud of
• Exciting and dynamic business – You'll never be bored
• Friendly, professional and supportive team

About you:

To be successful in the role, you'll be able to meet the following selection criteria

• Strong, stable work history with a background in quality hospitality or food retail
• Minimum 2 years proven experience in a multi-site role
• Strong financial acumen and ability to analyze P&L's and advise on performance improvements
• Excellent computer skills are a must - Experience with Square POS, Employment hero and Microsoft suite are ideal, strong excel skills are a must
• Robust recruitment and HR experience - You know how to find the next leaders for the business
• Excellent communication & people skills - You know how to elevate those around you
• Strong understanding of coffee, barista skills and equipment
• Experience with new venue openings
• Willing to regularly travel between sites across Sydney & Melbourne - Must have your own vehicle.
• MBA or similar relevant qualification highly regarded

Want to apply?

If you think you could be a good fit for this role, please send through your resume, along with a cover letter explaining how you meet the requirements of our role.