Outreach Worker
22 hours ago
Job Opportunity: Outreach Worker – Irish Australian Support and Resource Bureau (IASRB)
Location: Northcoate, Victoria, Australia (on site)
Type: Full-Time (38 hours per week)
Reports To: IASRB Coordinator
About the role
The Irish Australian Support and Resource Bureau (IASRB) is seeking a compassionate and
proactive Outreach Worker to provide direct support to members of the Irish-Australian
community across Victoria.
This role involves visiting individuals in their homes, hospitals, care facilities, or other locations,
and delivering practical and emotional assistance tailored to their unique needs. You will be
responsible for managing individual cases, connecting people to essential services, and
ensuring consistent, high-quality care.
Key responsibilities
● Conduct regular outreach visits to clients in a variety of settings
● Provide emotional support, needs assessments, and referrals to relevant services
● Manage a caseload with professionalism and confidentiality
● Develop support plans in collaboration with clients, families, and service providers
● Assist clients in navigating government systems such as Centrelink, housing, and health
services
● Refer individuals to legal, medical, and welfare specialists as required
● Help clients access essentials such as food, clothing, and accommodation
● Assist with tracing family connections or locating missing persons
● Promote IASRB services in the wider community and engage with cultural organisations
● Collaborate with volunteers to support client care and community integration
● Maintain accurate case records and contribute to team reporting
What we're looking for
Essential:
● Experience in community outreach, casework, or support services
● Ability to work independently and manage responsibilities in the field
● Strong interpersonal and communication skills
● Knowledge of community welfare systems and referral pathways
● Driver's licence and willingness to travel across Victoria
● Competence with digital record-keeping and time management
Desirable:
● Experience working with migrant or culturally diverse communities
● Understanding of Irish heritage and the migrant experience
● A degree or relevant qualifications in Mental health / Social services / Psychology or
related field
Personal attributes
● Empathetic and non-judgmental
● Reliable, organised, and accountable
● Resilient and adaptable to changing needs
● Committed to helping people in practical and meaningful ways
What we offer
We recognise the importance of supporting our staff with meaningful benefits, including:
● Flexible working hours to support work-life balance
● Access to free, confidential counselling services
● An annual training and professional development budget of $1,000
● The opportunity to work in a values-driven organisation making a real impact in people's lives
● A work laptop and mobile phone
Note
The successful applicant must have
● Valid Australian licence
● Vehicle with fully comprehensive insurance
● Up to date and valid working with children check
National Police Check
A National Police Check will be required for this role. However, we are committed to fair and
inclusive hiring practices. A criminal record does not necessarily exclude you from consideration
but relevant offences will be considered in relation to the role's responsibilities.
We are open to sponsorship for this role.
To apply:
Please submit your resume along with a brief cover letter outlining your suitability for the role to
For more information about IASRB, visit
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