Mile End Shop Team Manager

• Fantastic Opportunity to Demonstrate your Excellent Leadership Capability
• Full-time permanent position based at our Mile End store (Moving to Port Rd June 2026)
• Join SA's iconic RAA

Your new opportunity
An exciting opportunity for an experienced and dynamic individual to manage our Mile End RAA shop. Your outstanding customer service skills, and ability to manage in a professional and enthusiastic manner will see you succeed, as well as your strong motivation and passion for inspiring and motivating staff. You will manage a team of Retail Sales Consultants to provide exceptional customer service to our members and achieve individual and shop sales targets, through your excellent guidance and support.

(Our Mile End Shop will be moving to a newly refurbished office on Port Road June 2026)

In Addition, You Will

• Complete Continuous Development Program (eCDP) Planning and Review Sessions with all direct reports within organisational timeframes.
• Inspire, coach and motivate staff to achieve their individual sales and performance targets using structured RAA sales principles.
• Oversee and control budgeted staffing and operational costs.
• Maintain an extensive knowledge of RAA, systems and processes.
• Present a clean, well-merchandised Shop with up-to-date point of sale material in accordance with Retail standards.

About You
You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You're passionate about helping our community (and members) and want to make a difference.

For This Role, We're Also Looking For

• 3 years Supervisor/Manager experience in a sales and customer service/retail environment desired.
• A demonstrated track record of consistently meeting performance objectives in a managerial role.
• Outstanding attention to detail along with excellent verbal and written communication skills.
• Great attitude with the willingness to learn.
• Strong attention to detail.

About Us
We're proud to be one of South Australia's most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we're excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That's why we're proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we're just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We're also one of the state's largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we're proud to be the State's #1 Employer Brand.

Benefits
We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our Member Benefits program
• Generous discounts on all RAA products
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

How To Apply
To be part of something bigger and work for a passionate South Australian organisation with members at heart click
'Apply'
to submit your application by: 9am Tuesday, 30th September.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, all genders, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.