HVAC Service Co-Ordinator

About the role

Air Control Pty Ltd is seeking a career experienced HVAC Service Co-Ordinator to join our team in Eagleby, Queensland. This full-time role will be responsible for coordinating and managing the service department, scheduling staff and keeping clients happy and well informed. As the HVAC Service Co-Ordinator, you will play a crucial part in ensuring the smooth and efficient operation of our HVAC services.

What you'll be doing

1. Scheduling and dispatching HVAC technicians to service and maintain client sites
2. Liaising with clients to understand their HVAC service requirements and coordinate visits
3. Monitoring and tracking the progress of HVAC service jobs to ensure timely completion
4. Providing regular updates to clients on the status of open jobs
5. Maintaining detailed records of all HVAC service activities, assets and contracts
6. Identifying opportunities to optimize HVAC service delivery and improve client satisfaction
7. Parts ordering, troubleshooting and escalation of complex issues
8. Basic quoting and assisting with presenting complex quotes with management
9. All the functions of a service manager, without the technical support to workers or the need to find new leads (however if you love that part, you do that too)

What we're looking for

1. Minimum 5 years' experience as a service coordinator, working specifically in air-conditioning and refrigeration for the full 5 years
2. Strong organizational and time management skills with the ability to multitask and prioritize effectively
3. Excellent communication and interpersonal skills, with the ability to liaise with clients and technicians
4. Understand the bottom line and be comfortable taking the lead to manage a well-functioning and well performing department of 4 service technicians, 1 administrator and state and national contracts
5. Technical understanding of HVAC systems and the ability to troubleshoot basic issues
6. The ability to quote for basic HVAC recommendations
7. A team player that is happy to adjust to an easy going and happy office environment
8. A true understanding of what successful customer service looks and feels like to our clients
9. A career HVAC service coordinator that loves their role but is currently looking for more recognition for what they offer their employer
10. Someone to hit the ground running, with Aroflo or SimPRO knowledge
11. The desire to build better systems, efficient processes and hates wasting time

What we offer

At Air Control Pty Ltd, we are committed to providing a supportive and rewarding work environment for our employees. We offer a competitive salary, opportunities for long term career growth and the chance to be recognized as a genuine leader and senior worker. For the right candidate, we are happy to talk about profit share.

About us

Air Control Pty Ltd is a leading provider of HVAC services in South East Queensland. Since our establishment in 2016, we have built a reputation for delivering high-quality, reliable HVAC solutions to a diverse range of clients across the government, commercial, industrial and multi-residential sectors (no domestic). Our team of experienced technicians, administrators and management are passionate about providing exceptional (and honest) customer service and ensuring the optimal performance of our clients' HVAC systems. We are a close knit crew that truly respect each other and love coming to work to solve our clients problems.

If you're looking for an exciting opportunity to be part of a dynamic, growing company, we'd love to hear from you. Apply now to become our next HVAC Service Co-Ordinator

Please send through a cover letter and resume, with your references. Only suitable applicants will be contacted.