Sales & Service Support Administrator

Are you a people person? Love to often be the first face our customers see? Then read on

Sabel Group is seeking a proactive and customer-centric individual to join our Melbourne office as a Sales and Service Representative. This pivotal role is a key lynchpin betweeen our Sales, Service and Logistics teams to help us deliver supreme service in the retail security and technology industry.

Key Responsibilities:

• Basic Sales: Engage incoming calls, understand their needs, present basic solutions and provide quotes to small accounts if needed, or refer them to specialist sales team members as needed.
• Client Relationship Management: Build and maintain strong relationships with existing and prospective clients, assist sales team as needed to provide product information and ensure customer satisfaction.
• Sales Order Scheduling: Accurately process customer orders, verify details, and manage open orders to the warehouse to ensure they ship on time.
• Service & Instalaltion Scheduling Assistance: Assist Service Manager with scheduling service technicians for service & installation jobs. Close off jobs for invoicing once complete to the customers satisfaction.
• Technical Support: Provide clients with basic technical assistance on our products.
• Administrative Duties: Manage sales documentation, maintain accurate client records, and handle related administrative tasks to support sales and service operations.

Qualifications:

• Experience: Proven experience in sales and/or service support, preferably within a B2B industry.
• Communication Skills: Exceptional verbal and written communication abilities, with a talent for articulating basic technical information to diverse audiences.
• Order Management: Experience in processing and managing customer orders, with attention to detail to ensure accuracy and efficiency.
• Project Management: Demonstrated capability in coordinating simple projects, managing timelines, and collaborating with cross-functional teams to achieve objectives.
• Technical Proficiency: A basic technology acumen is an advantage to be able to grasp and communicate simple technology instructions to customers.
• Problem-Solving: Strong analytical skills with the ability to troubleshoot issues and develop effective solutions for clients.
• Organisational Skills: Excellent organisational abilities, attention to detail, and the capacity to manage multiple tasks and priorities effectively.

Why Join Sabel:

• Innovative Environment: Be part of a forward-thinking company that values innovation and quality in retail technology solutions.
• Collaborative Team: Work within a supportive and collaborative team dedicated to delivering exceptional customer experiences.
• Competitive Compensation: Receive a competitive salary package commensurate with experience and performance.

At Sabel, a proud Australian-owned company with a 23-year legacy in the retail technology sector, we've built a culture that reflects our dedication to innovation and customer service. As an authorised partner of leading global manufacturers, we're known for delivering cutting-edge retail technology solutions tailored to a diverse range of industries from fashion, telecommunications and consumer electronics to banking and health & beauty.

Our team though small, is mighty in its commitment to solving the most challenging problems in the retail landscape. We foster a collaborative environment where every member is encouraged to contribute their unique skills and insights. Here, you're not just an employee; you're an integral part of a team shaping the future of retail security solutions in Australia and beyond.

Apply Now:

Please submit your resume and a cover letter detailing your relevant experience and interest in the position. Applications will be reviewed on a rolling basis until the position is filled.

Note: This is an in-office position based in Melbourne, Victoria.