Multi-Skilled Servicing Consultant

2 weeks ago

Pinelands, Northern Territory, Australia Old Mutual Limited Full time $60,000 - $120,000 per year

Let's Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

na

This position is for a Senior Administrator within the Wealth Service Centre, responsible for the processing of Retirement Fund Administration.

Complete knowledge of Retirement Fund administration from receipt of the transfer request to the finalization of the transfer.

This role requires knowledge of all matters regarding the processing of a Retiral transfer (In/Out and Section 14 Transfers, Death Claims. The individual applies this knowledge, skill & experience (acquired through specialization in this field) in an operational environment through own efforts.Responsibilities

The role includes the following responsibilities:

Attending to the below duties in respect of all Retiral transfers received within the Service Centre

  • Complying to the provisions of the Pension Funds Act and the Rules of the Fund.

  • Ability to understand, interpret & apply various pieces of legislation to sets of facts. 

  • Probing skills & ability to interrogate information through professional interviews.

  • Consistent compliant process execution through the exercise of discretion and sound judgment with regards to the administration of the transfers.

  • Sound & defensible reasoning.

  • Maintain high level of teamwork to achieve the KPI's.

Qualifications, Skills and Experience required

  • Matric and a minimum of 3 years working experience in the Financial Services Industry.

  • Degree is advantageous.

  • Computer literate - MS suite of products (Excel, Word, Schedule, E-mail, Internet).

  • Knowledge and experience of processing Retirement Fund Administration and Death claims.

  • Ability to work under pressure, Initiative, Good judgement and problem-solving skills, analytical, good Interpersonal skills and positive attitude, ability to work both independently and within a team context.

  • Sound consultation, collaboration & influencing skills.

  • Disciplined planning / organizing skills & execution of duties.

  • Sharp servicing of all claim stakeholders.

  • Excellent verbal & written communication skills in this field.

  • Detail focused, thorough, analytical, and diligent.

  • Creative critical thinking skills.

  • Empathy

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action OrientedCommunicates EffectivelyCustomer FocusDecision QualityEnsures AccountabilityInterpersonal SavvyManages AmbiguityManages Complexity

Education

NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent

Closing Date

21 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story

  • Multi-Skilled Servicing Professional

    2 days ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this.ResponsibilitiesProduct/Service InformationProvide advanced product/service information.Customer Order ProcessingRecord and process customer orders, selecting the most appropriate approach based on predefined options.Resolving...

  • Multi-Skilled Servicing Professional

    1 week ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $60,000 - $80,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this.naSkillsConsultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding,...

  • Multi-Skilled Servicing Professional

    7 hours ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $40,000 - $80,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Input Handling - IndexerFollows standardised processes and provides administrative support in line with normal business functioning.Delivers on daily production standards and adheres to service and quality standards.Provides an...

  • Multi-Skilled Servicing Professional

    2 days ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Key focus of the role:To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to...

  • Skills Coach

    2 days ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $50,000 - $80,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionWe are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.You will form part of the Mass Foundation...

  • Consultant Customer Care

    1 week ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $40,000 - $80,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionPurpose: Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating...

  • Senior Investment Service Administrator

    2 weeks ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $90,000 - $120,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionnaThe position is that of an Investment Service Centre Consultant within the Wealth Service Centre, responsible for processing client requests and instructions.ResponsibilitiesThe role includes the following...

  • OMF Direct Sales Consultant

    1 week ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $40,000 - $60,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionResponsible for telesales of Old Mutual Finance products to individual clients in the micro-lending mass market. Maintains relationships with internal and external stakeholders and adheres to business, process and...

  • OMF Direct Sales Consultant

    2 days ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $40,000 - $60,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionResponsible for telesales of Old Mutual Finance products to individual clients in the micro-lending mass market. Maintains relationships with internal and external stakeholders and adheres to business, process and...

  • Customer Service Officer

    1 week ago

    Pinelands, Northern Territory, Australia Viva Energy Australia Full time $60,000 - $90,000 per year

    Company Description Join a company that operates a substantial wholesale fuels business encompassing well established brands of Ausfuel, Directhaul, Mogas Regional and Reliable Petroleum. Geographically we span across all of South Australia, Western Victoria, the Northern Territory and Western Australia.We have a diverse and well-balanced business that...