Whatever Whenever Supervisor

2 weeks ago

Sydney, New South Wales, Australia W Hotels Full time $90,000 - $120,000 per year

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT
W Sydney located at 31 Wheat Road is hiring a Whatever/Whenever Supervisor. Reporting to the Executive Assistant Manager of Rooms, this integral role will supervise our Whatever/Whenever team who are responsible for handling all internal/external calls, emails, and queries, guest requests, and in room dining orders. Driving the Whatever/Whenever service culture throughout all guest interactions will be a foundation, with additional responsibilities including, but not limited to;

  • Manages day-to-day operations, ensuring quality and standards meet the expectations of guests;
  • Handle complaints, settle disputes, and resolve grievances and conflicts;
  • Drive GXP/Digital Experience Performance;
  • Executes and adapts W Hotels BSA through HIDs (SOPs), frequent training, and audits;
  • Monitors GXP/CEC time sensitive cases prior to escalation;
  • Oversees the financial aspects of the department including labour management, procurement, and payroll;
  • Provides guest service that goes above and beyond for guest satisfaction and loyalty;
  • Models the Whatever/Whenever mindset and assists Talent in understanding guest needs, provides guidance, feedback, and individual coaching;
  • Encourages and builds mutual trust, respect, and corporation amongst the team.

Benefits

  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • 'Great Places to Work' certified

MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS
Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

CTA TO LEARN MORE
Visit to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

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