Client Services

2 weeks ago

Adelaide, South Australia ACS Property Services Full time

About Us
ACS Property Services is a leading cleaning service provider across Australia, committed to excellence. Founded in 2007, our national footprint now spans 1000+ client sites and employs over 800 staff. Our company values revolve around being customer-centric, constantly innovating, and fostering a spirit of unity – where we work as one team, one family.

About The Role
We're looking for an experienced
Client Services / Contract Manager
to oversee the management of multiple cleaning and maintenance contracts across multiple sites within the Adelaide CBD and regional SA.

Reporting to the State Manager SA/NT, you'll be the key liaison between clients and our operational teams—overseeing service delivery, resolving issues, and implementing improvements that strengthen partnerships and drive business growth.

Location:
ACS Adelaide office and client sites (some WFH flexibility). Regional travel required from time to time, with company car provided for work purposes.

What You'll Be Doing

  • Oversee the management of multiple cleaning and maintenance contracts.
  • Build and maintain strong client relationships to ensure satisfaction and retention.
  • Ensure compliance with service agreements, company standards, and safety protocols.
  • Monitor contract performance and implement corrective actions where necessary.
  • Manage budgets, financial reporting, and cost control measures.
  • Lead, mentor, and support operational teams, including supervisors and inspection officer.
  • Address client requirements and resolve issues promptly and professionally.
  • Collaborate with internal teams, such as the Client Experience Team, to drive continuous improvement and innovation.
  • Prepare and present performance reports to senior management and clients.

What You'll Bring

  • Proven experience in contract management, ideally within property or facilities services industries.
  • Strong customer relationship management skills with a focus on service delivery.
  • Demonstrated team leadership and ability to manage staff performance.
  • Proficiency in budget management, financial analysis, and reporting.
  • Excellent communication, organisational, and time-management skills.
  • Ability to work independently and adapt to changing client needs.
  • Competence in relevant software tools (CRM, scheduling, reporting platforms).
  • Knowledge of compliance standards and safety practices in the industry would be highly desirable.

What's in it for you?

  • Stability – Join a well-established business with secure, ongoing client contracts
  • Empowerment and autonomy - Be able to problem solve independently knowing you are backed by supportive leadership
  • Purpose with impact – Be a key voice in shaping client relationships and driving operational excellence across the business.
  • Supportive, values-driven culture – Join a team that lives by "One Team One Family," where your contribution truly matters.

Ready to join us?
If you are someone who believes that exceptional customer service should be a standard for every business, values teamwork, and shares our commitment to excellence, we want to hear from you Join us in bringing total peace of mind for our valued clients across Australia.

Please click the apply now button to submit your application. We look forward to welcoming you aboard

At ACS, we embrace a diverse and inclusive workforce, welcoming the varied life experiences and perspectives of employees, irrespective of age, gender, ethnicity, religion, cultural background, disability or sexual orientation. Indigenous Australians, Torres Strait Islander people and minority groups are encouraged to apply.

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