M365 Copilot Engineer

Now Hiring: M365 Copilot Engineer — Join Azooa's Digital Innovation Team

Location:
Canberra, ACT (Hybrid — on-site executive support required)

Engagement:
Contract | 3-Month Pilot (Nov 2025 – Mar 2026)

Company:
Azooa — 100% Australian Owned and Operated

Sector:
Federal Government / Digital Transformation

About Azooa

Azooa is a proudly
Australian-owned and operated digital innovator
, delivering cutting-edge technology solutions and support to Federal Government agencies across the ACT.

We're not just another consulting firm — we're a
modern digital partner
helping government teams adopt, integrate, and scale the latest cloud and AI technologies safely and effectively. From secure M365 environments to AI-driven productivity platforms like
Microsoft 365 Copilot
, Azooa brings deep expertise, local talent, and a passion for real results.

We're currently responding to multiple
RFQs and Statements of Work (SOWs)
from Commonwealth clients and are seeking
expressions of interest
from skilled professionals ready to be part of something big — transforming how Australia's public sector works with the power of AI.

If you love blending
technical excellence, human impact, and innovation
, you'll fit right in at Azooa.

About the Role

We're looking for an experienced
M365 Copilot Engineer
to help deliver a high-profile
Copilot Support & Capability Uplift Program
for a Federal Government department.

This is not a back-office support job — it's a
hands-on, people-facing, impact-driven role
where you'll directly support
senior executives (VIPs)
as they adopt Microsoft 365 Copilot in their daily work.

You'll help executives unlock productivity with Copilot, troubleshoot issues fast, write easy-to-follow knowledge articles, and mentor ICT support staff so that the department's capability grows long after the pilot concludes.

This role is perfect for a
seasoned Microsoft 365 professional
who enjoys connecting technology with people, thrives under pressure, and genuinely wants to make a difference in the public sector.

What You'll Do

You'll be the face of Copilot for some of the most senior leaders in the organisation. Expect variety, challenge, and the satisfaction of seeing real adoption results.

Your key activities will include:

Executive (VIP) Support

• Deliver high-touch, white-glove Copilot support to senior executives.
• Troubleshoot and resolve issues across Word, Excel, PowerPoint, Outlook, and Teams Copilot.
• Ensure all incidents and requests are logged and tracked through
  ServiceNow
  .
• Translate complex AI features into clear, practical use cases that suit each executive's workflow.
• Provide 1:1 Copilot coaching and mini "quick wins" sessions that drive real productivity outcomes.

Knowledge Management

• Turn common issues and solutions into clear, reusable
  Knowledge Base (KB)
  articles.
• Collaborate with the ServiceNow Knowledge Engineer to keep KBs current and easy to find.
• Follow Knowledge-Centered Support (KCS) best practices — short, accurate, actionable articles.

ICT Capability Uplift

• Mentor ICT support teams to handle Copilot-related issues independently.
• Deliver short capability sessions or shadowing opportunities.
• Help assess baseline skills and measure uplift through structured learning activities.

Reporting & Continuous Improvement

• Provide data and insights to monthly usage and value reports.
• Track trends, pain points, and success stories to inform ongoing service design.
• Suggest improvements to support processes, training, and user experience.

What You'll Deliver

Fast, effective support for VIPs using Microsoft 365 Copilot.

Accurate and well-written knowledge articles in ServiceNow.

Practical, hands-on training and mentoring for ICT staff.

Clear, concise input for monthly performance and adoption reports.

A lasting improvement in the department's Copilot readiness and capability.

What You'll Bring

To succeed in this role, you'll bring a strong mix of technical skill, service excellence, and calm professionalism.

Essential Skills

• 5+ years working with
  Microsoft 365
  , ideally in a government or large enterprise setting.
• Hands-on experience with
  Microsoft 365 Copilot
  or similar AI productivity tools.
• Excellent troubleshooting skills across the M365 suite, including Entra ID, Teams, and Exchange.
• Proven ability to deliver
  executive-level technical support
  with discretion and care.
• Experience with
  ServiceNow
  (incident and knowledge modules).
• Strong written communication — you can turn technical language into plain English.
• Confident stakeholder engagement and ability to build trust fast.

Desirable Skills

• Microsoft certifications (e.g., MS-102, AI-900, SC-900, MD-102).
• Familiarity with
  prompt engineering
  and crafting effective Copilot prompts.
• Knowledge of
  AI governance
  and data security in the Australian Government context.
• Experience training or mentoring ICT support teams.
• Ability to analyse support data and spot trends or recurring themes.

Why Azooa?

Here's what makes Azooa different — and why our people love working here:

100% Australian-Owned & Operated

We don't outsource overseas. Every Azooa project is delivered by Australian professionals who understand the local context, culture, and security standards.

Supporting Federal Government Transformation

We work side-by-side with Commonwealth agencies to modernise digital capability, streamline operations, and bring AI and automation safely into everyday work.

Real Impact, Not Just Support Tickets

Our roles are outcome-driven — you'll see your work directly improve how leaders and teams operate.

Collaborative Culture

You'll join a tight-knit, highly skilled crew who share knowledge freely and have each other's backs. We take our work seriously, but not ourselves.

Growth & Learning

We invest in upskilling — whether it's through certifications, workshops, or exposure to cutting-edge AI and cloud tools.

Recognition & Opportunity

Perform well here, and you'll open doors to ongoing roles in our Federal client projects as Azooa continues to grow.

Who You Are

You're a capable, composed, and curious problem-solver who thrives on helping people. You combine technical depth with genuine empathy for end users — especially those who aren't tech experts.

You're patient, approachable, and diplomatic when supporting executives, yet confident enough to lead technical conversations with ICT staff. You write clearly, think critically, and care deeply about getting the details right.

Most of all, you believe technology should
make life easier
, not harder — and you love showing people how.

The Opportunity

This 3-month pilot project is part of a national effort to introduce
Microsoft 365 Copilot
into Federal Government workplaces.

It's a rare chance to:

• Work directly with senior government leaders.
• Be part of a small, high-performing digital team.
• Shape how AI-powered productivity tools are adopted in the public sector.

If the project is extended (and it likely will be), high-performing team members will have opportunities to continue into
Phase 2
delivery roles or other Azooa engagements with Commonwealth agencies.

Join Azooa's Digital Transformation Mission

At Azooa, we're driven by one goal — helping Australia's public sector do more with digital innovation.

We deliver results, not buzzwords.

We build trust, not bureaucracy.

And we do it all with Australian talent, transparency, and pride.

If that sounds like you, we'd love to meet you.

How to Apply

Applying is simple — just hit
LinkedIn Easy Apply

We're moving quickly on this engagement and will be reviewing candidates on a rolling basis.