Mobility People Manager

Join Our Team as a Mobility People Manager

Make a Real Difference in People's Lives

• Lead a passionate customer service team in our growing mobility department
• Build meaningful relationships with customers, healthcare professionals, and NDIS/Home Care Package/Support At Home/DVA providers
• Strategic leadership role on our Management Team
• Competitive salary
• Weekdays only - no weekend work

Our mobility department is a cornerstone of our service offering, helping customers maintain independence and quality of life through expert guidance on wheelchairs, walking frames, CPAP equipment, compression garments, and daily living aids. We work closely with NDIS providers, occupational therapists, and healthcare professionals to deliver comprehensive mobility solutions.

At SuperPharmacyPlus ), we're not just another pharmacy - we're a team of allied health professionals dedicated to innovation and empowerment in healthcare. Based in Stafford, QLD, we pride ourselves on providing exceptional, personalised care to our community through our pharmacy and mobility offerings. We also provide goods across Australia and even Internationally in collaboration with our eCommerce team.

Our Purpose: Empowering People to Live Happier, Healthier Lives

Our Vision: Our vision is to set the benchmark in pharmacy and mobility retail, uniting our physical store with a scalable online platform to provide accessible, innovative, and personalised solutions to communities everywhere.

Our Mission: Bring the latest in pharmacy and mobility innovation within everyone's reach, at an affordable cost.

The values which you will uphold and nurture in our team are at the core of who we are and a major component of this role.

Our Values

People: We believe in nurturing our people, recognising the inherent worth and equality of everyone, so we can better serve each other and our community.

Service: We see service as a privilege—making each in-person interaction more personal and every digital experience more efficient.

Quality: We are committed to delivering high-quality services and solutions that exemplify enduring excellence, minimise waste, and stand the test of time.

Innovation: We desire to foster a culture of innovative pioneers, continuously exploring novel ideas and technologies to provide impactful solutions for our customers, suppliers, and industry partners.

About You

We're looking for someone truly special - a people person who combines warmth and empathy with strong leadership capabilities. You're the type of person who:

• Genuinely loves helping people and finds fulfillment in making a positive difference in someone's day
• Builds relationships naturally - people feel comfortable opening up to you and trust your guidance
• Leads with heart AND head - you can be warm and supportive while still holding people accountable
• Thrives on connection - whether it's coaching your team, consulting with a customer, or networking with healthcare professionals
• Takes ownership - you see what needs to be done and make it happen
• Brings positive energy - your enthusiasm and can-do attitude is contagious
• Values collaboration - you believe great outcomes come from working together
• Stays organized - you can juggle multiple priorities while keeping your team on track

Personality Style

Ideal DiSC Profile: You likely have an iS, IS, or Si personality - you're people-oriented, relational, collaborative, and supportive, with enough drive to get results and lead effectively. Don't worry if you aren't sure about where you sit just yet, we will help to explore this through the interview process.

About the Role

This is a unique hybrid position that combines three exciting elements:

Your Typical Week Includes:

Monday-Friday: Customer-Facing Excellence Start your week connecting with customers who need mobility equipment. You will work alongside a team of physio and OT students wher you will consult with people selecting wheelchairs, help fit compression garments, guide CPAP users, and recommend bathroom aids and daily living equipment. These conversations matter - you're helping people maintain independence and improve their quality of life. There will be some afternoon shifts, until 6:30pm to ensure customer coverage during extended hours. Training provided.

Weekly: Team Leadership & Development: Finalize rosters, conduct training sessions, meet with team members for coaching conversations, interview potential new hires, and ensure your customer service team feels supported and empowered. You'll address any challenges and celebrate wins.

Monthly: External Engagement Hit the road to build relationships Visit doctors' surgeries to introduce your services, meet with occupational therapists to establish referral partnerships, connect with NDIS support coordinators, or attend a professional networking event. You're the face of SuperPharmacyPlus in the community.

Fortnightly: Strategic Leadership Join the Management Team meeting to discuss department performance, contribute to strategic planning, review metrics, and collaborate on business-wide initiatives.

Key Responsibilities

Customer Service & Mobility Consultation (60%)

• Consult with customers on mobility equipment selection
• Provide expert guidance on wheelchairs, walking frames, bathroom aids, compression garments, CPAP equipment
• Manage equipment hire and customer relationships
• Build trust with customers who have complex needs

People Management & Leadership (20%)

• Roster and schedule customer service team
• Recruit, onboard, and train new team members
• Provide coaching, mentoring, and performance management
• Advocate for positive team culture and engagement
• Handle conflicts and performance issues professionally

External Stakeholder Engagement (10%)

• Visit doctors' surgeries and healthcare professionals
• Network with occupational therapists
• Build relationships with NDIS providers
• Represent SuperPharmacyPlus at community events
• Develop strategic partnerships

Strategic Leadership (10%)

• Participate in Management Team meetings
• Develop department strategies and goals
• Monitor performance metrics and reporting
• Contribute to business decision-making

Required Skills and Experience

Essential:

• 3-5 years health, customer service or retail management experience
• Proven people management and leadership skills
• Exceptional interpersonal and communication abilities
• Strong organizational and time management skills
• Experience building relationships and networks
• Computer literacy (rostering software, POS systems, MS Office)
• Professional presentation and stakeholder engagement skills

Highly Desirable (but we can train you):

• Experience in healthcare, pharmacy, or medical equipment retail
• Knowledge of NDIS or disability services sector
• Mobility equipment or assistive technology experience
• Recruitment and training background
• Understanding of healthcare ecosystem (GPs, OTs, allied health)

Personal Qualities We're Looking For:

• Warm, empathetic, and genuinely caring
• Confident and professional in external-facing situations
• Organized with strong attention to detail
• Innovative thinker with problem-solving skills
• High emotional intelligence
• Team-oriented with cultural leadership abilities
• Resilient and adaptable

What We Offer

Salary & Benefits:

• Competitive hourly rate: $35+/hour
• Full-time (5 days, 38 hours/week) OR 4-day work week option available
• Superannuation as per legislation
• Professional development and training opportunities
• Supportive, innovative work environment

Career Growth:

• Strategic leadership position on Management Team
• Direct reporting to business owners
• Influence on department direction and business strategy
• Opportunity to shape and grow the mobility department
• Access to industry training and certifications

Work-Life Balance:

• Flexibility between 4 or 5-day work week
• No late nights (latest finish 6:30pm)
• Supportive management team
• Based in Stafford - convenient location

Can you see yourself in this role?

Imagine starting your day helping a customer regain their independence with the right mobility equipment. Mid-morning, you're coaching a team member through a challenging situation. After lunch, you're meeting with a local occupational therapist to discuss a partnership. You end the day contributing ideas at the Management Team meeting.

If you're a proactive, relational person with strong leadership skills who wants to make a genuine difference while working in a supportive, innovative organisation, this could be your next career move.

This role is perfect for you if:

• You're passionate about helping people and healthcare
• You love leading and developing teams
• You're confident representing a brand externally
• You want strategic influence, not just task execution
• You value work-life balance and weekday-only schedules

Cover letter - Tell us why you're perfect for this role and what excites you about it

1. Current resume/CV - Highlight your relevant experience
2. Answer to the following question: How do you see yourself Empowering people to live a happier, healthier life as part of our described role.

We're looking forward to meeting you

Note: Successful candidates will be required to provide evidence of right to work in Australia and may be subject to a National Police Check as part of our obligations for working with Disability and Aged Care providers

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