ICT Field Services Snr Support Off

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full Time
• Location: Armidale (Deliver Support On-Site at NSW Public Schools)
• A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months.
• Competitive remuneration ranging from $99,938 to $110,271 plus super & annual leave loading.

The ICT Field Services Senior Support Officer is entrusted with delivering high-quality ICT services to a vast customer base across NSW Public Schools and Departmental Offices, in strict accordance with established policies and service levels.

This role encompasses both on-site support at NSW Public Schools and remote support for incident diagnosis and resolution, while actively promoting the adoption of standardized ICT services. The officer engages in the transition and enhancement of these services, escalates issues to the ICT Field Services Support Coordinator, and provides technical guidance to improve staff understanding of ICT usage.

The occupant of the role will maintain accurate records in line with departmental protocols, participate in continuous review processes to identify service enhancement opportunities, and travel to various sites to collaborate with stakeholders with diverse ICT expertise.

For further information please click here to view the role description

About you

• Strong knowledge of ICT system, hardware and software, including troubleshooting and maintenance.
• Excellent interpersonal skills to effectively support and communicate with diverse stakeholders, including school staff and departmental personnel.
• Ability to diagnose and resolve technical issues promptly and efficiently.
• Proficient in maintaining accurate records and documentation in line with departmental protocols.
• Ability to collaborate with a team autonomously
• Highly organised.
• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• A current and valid NSW Working with Children Check (WWCC) for paid employment.
• Current and valid driver's licence (learners' licence is not accepted.)
• Willingness and ability to undertake short-term travel across but not limited to the assigned area of responsibility.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role along with addressing the following questions.

Please refer to the Applicant's Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking 'Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date: Tuesday 30 September 2025 at 11:59pm.

No email application will be accepted.

For role enquiries please contact Michael Flood at

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.