Service Asset and Configuration Analyst

You must be Australian citizen. If you are intrested, please send one page pitch (max 5000 characters) and CV both in MS Word format to email: for detail please call Mobile:

Closing is 6pm 28 Aug 2025 Thursday.

As a Service Asset and Configuration Analyst reporting to the Configuration Manager, this role is instrumental in establishing and maintaining a robust enterprise-level Configuration Management Database (CMDB) and implementing the Common Service Data Model (CSDM) from the ground up. Working closely with the IT Service Management (ITSM) team, the analyst contributes to the successful delivery of the Configuration Management Plan and ensures alignment with broader service management and operational objectives.

This specialization focuses on the governance, accuracy, and strategic value of configuration data across the organization's digital infrastructure. The analyst plays a key role in ensuring that all Configuration Items (CIs) including hardware, software, networks, documentation, and personnel are properly identified, recorded, and maintained throughout their lifecycle. They also ensure that relationships between CIs are clearly defined and mapped, enabling effective service modeling, impact analysis, and root cause identification.

Once the CMDB implementation project transitions to business-as-usual (BAU), the analyst will take ownership of ongoing configuration management activities, including:

• Conducting audits and reviews to verify the physical existence of service provider CIs and ensuring they are accurately recorded in the CMDB.
• Maintaining a consolidated and current CMDB, ensuring it reflects the true state of the IT environment and supports operational decision-making.
• Creating and managing configuration baselines for hardware and software to support change control, compliance, and service restoration.

In addition to technical oversight, the analyst contributes to strategic initiatives by developing CMDB governance frameworks, implementing automated discovery tools, and producing reports and dashboards for stakeholders. They ensure compliance with internal policies and external regulations, mitigate risks associated with unauthorized changes, and support continuous improvement efforts to enhance CMDB maturity and usability.

This specialization is essential for enabling reliable service delivery, improving operational efficiency, and supporting enterprise-wide digital transformation. Through accurate and actionable configuration data, the analyst empowers IT teams to make informed decisions, respond to incidents effectively, and manage changes with confidence.

Key duties and responsibilities

• Plans the capture and management of Cls and related information.
• Agrees scope of configuration management processes and the configuration items (Cls) and related information to be controlled.
• Identifies, evaluates, and manages the adoption of appropriate tools, techniques and processes (including automation) for configuration management.
• Contributes to the development of configuration management strategies, policies, standards, and guidelines.
• Controls assets in one or more significant areas ensuring that administration of full life cycle of assets is carried out.
• Produces and analyses registers and histories of authorised assets and verifies that all these assets are in a known state and location.
• Acts to highlight and resolve potential instances of unauthorised assets.
• Contributes to planning and executing of risk-based audit of existing and planned processes, products, systems, and services.
• Identifies and documents risks in detail.
• Identifies the root cause of issues during an audit and communicates these effectively as risk insights.
• Collates evidence regarding the interpretation and implementation of control measures. Prepares and communicates reports to stakeholders, providing a factual basis for findings.
• Contributes to identifying new areas of capability improvement within the organisation which may be enhancements to skills, technology or processes.
• Develops and maintains a detailed knowledge of capability improvement approaches and techniques and selects appropriate approaches for the organisation.
• Carries out capability improvement assignments, such as maturity or performance assessments to identify strengths and weaknesses. Selects and prioritises improvement opportunities, generates buy-in and plans improvement activities justified by measurable organisational benefits.
• Offers support, guidance, advice, and suggestions to help continual improvement activities.

Technical skills Proficient in managing and maintaining enterprise-level ServiceNow CMDB. Strong understanding of Configuration Item (CI) lifecycle, relationships, and service mapping. Experience creating and managing configuration baselines for hardware and software. Familiarity with the Common Service Data Model (CSDM) and ITIL Configuration Management practices. Ability to configure and optimize CI data ingestion and reconciliation processes.About the organisationThe need for a connected healthcare system is greater than ever – one that's accessible, progressive and secure. Better use of data and technology is helping people live healthier lives, with greater control and better access to important health information. Tasked with improving health outcomes for Australians through the delivery of digital healthcare systems and the National Digital Health Strategy for Australia, the Australian Digital Health Agency (the Agency) commenced operations on 1 July 2016. The Agency is responsible for national digital health services and systems, with a focus on engagement, innovation, clinical quality, and safety. Our focus is on getting data and technology to work for patients, consumers and the healthcare professionals who look after them. Our vision A healthier future for Australians through connected healthcare. Our mission To create a collaborative environment to accelerate adoption and use of innovative digital services and technologies. Our values: Working Together Respect and trust Transparent Accountable InnovativeCriteriaThe buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.Essential criteria1. Expertise in Configuration Management and CMDB Operations Demonstrated experience in managing and maintaining enterprise-level CMDBs, including CI lifecycle, service mapping, and data integrity.2. Proficiency with CMDB Tools and Technologies Hands-on experience with platforms such as ServiceNow, including automated discovery, reconciliation, and reporting.3. Data Quality and Governance Expertise Proven ability to conduct audits, validate CI data, and implement governance processes to ensure CMDB accuracy and compliance.4. Strong Knowledge of ITIL and CSDM Frameworks Deep understanding of ITIL v3/v4 principles, especially Service Asset and Configuration Management, and familiarity with Common Service Data Model (CSDM).5. Stakeholder Engagement and Communication Skills Excellent ability to collaborate with technical and non-technical stakeholders, communicate complex concepts clearly, and influence configuration strategies.6. Analytical and Problem-Solving Skills Strong capability to analyze configuration data, identify discrepancies, and support incident, change, and problem management processes.

Job Type: Contract

Contract length: 12 months

Pay: $150.00 – $160.00 per hour

Expected hours: 37.5 per week

Work Authorisation:

• Australia (Preferred)

Work Location: Hybrid remote in Phillip ACT 2606

Expected Start Date: 13/10/2025