Student Success Assistant

About The Team

The Student Success Assistant supports the broader Student Success Team in enhancing student transition, progression, and achievement across the lifecycle for both domestic and international students. The role also contributes to university-wide initiatives that improve graduation outcomes for undergraduate and postgraduate coursework students, whether studying onshore or online.

Your New Role

This casual, entry-level role provides frontline support to current students, offering course information, guidance on university processes, and referrals to support services. Under the guidance of a Student Success Advisor, the assistant delivers pastoral care and conducts outreach to individuals and cohorts needing extra support to succeed in their studies.

Your key responsibilities will include -

• Provide in-person, phone, and online advice on course planning, enrolment, university processes, support services, visa compliance (for international students) and strategies for academic success

• Under guidance from a Student Success Advisor, offer pastoral care and conduct outreach to at-risk students, including large-scale campaigns during key academic periods

• Triage student queries, escalate complex cases, maintain course materials, log interactions, and support initiatives that enhance student success and experience

Please refer to the Position Description for further details.

What We Offer You

This Casual position attracts a remuneration of $ per hour inclusive of 25% casual loading plus 12% employer superannuation contributions.

You'll join a dynamic and talented team where diversity and innovation thrive. Our Silver-tier status in the Australian Workplace Equality Index (AWEI), awarded in 2025, reflects our commitment to LGBTIQA+ inclusion, equity, and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by

As well as the flexibility to maintain a work life balance, our staff enjoy a vibrant, natural campus with world-class facilities, along with a variety of benefits, including:

• Periodic salary increases between 1 July 2025 to 1 July 2026 totalling an 6% increase

• Flexible work arrangements

• Cultural Load and allowance - providing up to $8,944 per year to First Nations employees who are contributing cultural knowledge and perspectives beyond the scope of their role

• Indigenous Language Allowance

• Salary packaging options - such as purchasing leave, gym membership, car parking permit

• Employee Assistance Program

• On-campus services and facilities, such as a Childcare Centre, Gym, Vet Hospital, and Chiropractic Clinic

For further information, check out our benefits and services page

Join us

Please apply online via the Apply Now button, along with submitting the following documents to support your application -

• A cover letter including a statement addressing the selection criteria (with reference to the Position Description)

• Your most recent resume (CV)

What you'll bring to the role:

• Minimum 6 months in customer-focused role, with a strong ability to understand and meet client needs

• Successful completion of first-year undergraduate studies at Murdoch University or a completed undergraduate degree from another institution

• Effective interpersonal and communication skills, with the ability to work independently and collaboratively

• Strong organisational skills, ability to prioritise tasks, meet deadlines, and maintain accuracy

• Proficient in word processing, spreadsheet and database software

Please note, the successful candidate will be required to have a valid working with children check or the ability to register for one in accordance with the University's Criminal Record Screening Procedure and Employee Background Checks Procedure.

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applications sent by post or email will not be accepted.

Please note visa sponsorship is not available for this position. Applicants are expected to have current and valid work rights in Australia.

Please see the Applicant Guide for more information. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Contact Us

For enquiries about the opportunity on offer please reach out to Sarah Chapman. Student Success Team leader and quote JR104453 as the reference.

Applications Close on Monday 1 December :59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.