Payment Operations Analyst

• Hybrid work environment
• Permanent opportunity
• Play a key role in supporting critical banking payment operations

About the role

Join a high-performing team within the Bank's Operations division, responsible for supporting core banking payment processes with a focus on Direct Entry and New Payments Platform (NPP) transactions. Reporting to the Assistant Manager, you'll work closely with internal stakeholders, IT teams, and external partners to ensure the smooth execution of payment operations. This role sits at the heart of the Bank's payment infrastructure, contributing to innovation, compliance, and operational excellence.

As a
Payment Operations Analyst
, you will:

• Investigate and resolve Direct Entry and NPP payment discrepancies with precision.
• Support SFTP setup and payment file testing between customers and IT.
• Monitor and process daily payment files, transactions, and collections.
• Provide first and second-level support for business systems and customer enquiries.
• Assist with system change testing, upgrades, and contingency planning.
• Ensure compliance with AusPayNet, NPPA/Osko regulations, and internal risk policies.
• Reconcile suspense and clearing accounts daily and manage returned items.
• Provide weekend on-call support as required.

About you

To be successful in this role, you will bring:

• Strong knowledge of payment systems, particularly Direct Entry and NPP.
• Experience in banking operations and technical troubleshooting.
• Advanced Excel skills and data analysis capabilities.
• Familiarity with fraud detection and regulatory compliance.
• Excellent communication and stakeholder engagement skills.
• A proactive, solutions-focused mindset with the ability to work independently.
• Tertiary qualifications or equivalent experience in a relevant discipline.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.